Kalyn Rogers
Summary
Dynamic individual with hands-on experience working with children and families and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
12
12
years of professional experience
Work History
Senior Caregiver
Consumer Direct Personal Care
07.2022 - 02.2025
- Enhanced client safety with diligent supervision and prompt response to emergencies.
- Monitored vital signs and reported changes to healthcare professionals for timely intervention.
- Demonstrated knowledge of elderly care best practices and stayed current on industry trends through continuous professional development initiatives.
- Collaborated closely with interdisciplinary healthcare teams to ensure comprehensive care for each senior under my supervision.
- Assisted elderly individuals with daily living activities, ensuring comfort and safety.
Customer Service Rep
Omni Interactions
09.2020 - 07.2022
- Company Overview: Call center
- Achieved QA score of 95 or better consistently
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Ride Share driver
Lyft
08.2015 - 03.2021
- Company Overview: Ride Share service
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service
- Recognized by corporate as a top driver for Denver
- Completed individual and business documentation on-time and with minimal errors
- Ride Share service
Bilingual Pre-K Teacher
Rocky Mountain SER Head Start
10.2012 - 09.2015
- Company Overview: Educational organization
- Consulted with parents to build and maintain positive support networks and support continuing education strategies
- Daily data entry and analysis
- Educational organization
Education
Bachelor of Arts - Missions/ Spanish
Faith Bible College
Ankeny, IANo Degree - Teaching Credentials
Metro State College
Denver, COMaster of Arts - TESOL
Grand Canyon University
Phoenix, AZSkills
- Notary Public
- Bilingual English/Spanish
- Problem resolution
- Patient advocacy
- Relationship development
- Schedule management
- Financial management
- Case management
- Customer Service Skills
Accomplishments
- Chosen to be a Local Driver Advisory Council member.
- Classroom became the model classroom for companywide training.
- High scores on CLASS observation tool.
Timeline
Senior Caregiver
Consumer Direct Personal Care
07.2022 - 02.2025
Customer Service Rep
Omni Interactions
09.2020 - 07.2022
Ride Share driver
Lyft
08.2015 - 03.2021
Bilingual Pre-K Teacher
Rocky Mountain SER Head Start
10.2012 - 09.2015
No Degree - Teaching Credentials
Metro State College
Master of Arts - TESOL
Grand Canyon University
Bachelor of Arts - Missions/ Spanish
Faith Bible College
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