Kalyn Silvia
Port Saint Lucie,FL
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement.
Overview
14
14
years of professional experience
Work History
Owner
HMA Cleaning Services
Port Saint Lucie, USA
05.2020 - Current
- Managed daily operations and scheduling for cleaning staff and client appointments.
- Trained new employees on cleaning procedures and safety protocols.
- Oversaw inventory management for cleaning supplies and equipment maintenance.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Identified new opportunities for growth, expansion, and diversification.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Created marketing campaigns to attract new customers.
Manager
Mattress One
Port Saint Lucie, Florida
05.2017 - 01.2019
- Trained and mentored team members on product knowledge and customer service.
- Ensured compliance with company policies and provided a safe work environment.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Caregiver
Legacy Private Care
Stuart, FL
10.2014 - 05.2017
- Assisted clients with daily living activities and personal hygiene routines.
- Monitored client health and reported changes to healthcare professionals.
- Administered medications according to prescribed schedules and instructions.
- Ensured a safe and clean environment for all clients at home.
- Provided companionship to enhance emotional well-being of clients.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Supported bathing, dressing and personal care needs.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
Caregiver/Med Tech
The Palms at St Lucie West
Port Saint Lucie, Florida
01.2012 - 09.2014
- Provided personal care to clients, assisting with daily living activities.
- Monitored client health and reported changes to healthcare professionals.
- Assisted clients with mobility, ensuring safety during transfers and ambulation.
- Supported bathing, dressing and personal care needs.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Administered prescribed medications on a timely basis following care plan instructions.
- Followed care plan and directions to administer medications.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Reported concerns to nurse supervisor to promote optimal care.
- Recorded client status progress and challenges in logbooks and reports.
Education
High school diploma -
Waipahu
Honolulu, HISkills
- Staff training
- Team leadership
- Business planning
- Team oversight
- Small business operations
- Marketing
Timeline
Owner
HMA Cleaning Services
05.2020 - Current
Manager
Mattress One
05.2017 - 01.2019
Caregiver
Legacy Private Care
10.2014 - 05.2017
Caregiver/Med Tech
The Palms at St Lucie West
01.2012 - 09.2014
High school diploma -
Waipahu