Kalyn Stokes
Valdosta,GA
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Women's Health
Valdosta, Georgia
2024.06 - Current
- Built trusting relationships with patients through compassionate service and professional development.
- Facilitated appointment scheduling, record updates, and navigation of healthcare services for patients.
- Improved patient satisfaction by actively listening to concerns and providing accurate information and solutions.
- Maintained accurate patient records and documentation while ensuring HIPAA compliance and confidentiality.
- Coordinated with healthcare providers and office staff to enhance daily operations and ensure quality patient care.
Call Center Representative
Concentrix
Valdosta, Georgia
2022.05 - 2024.05
- Resolved escalated customer concerns to enhance overall customer satisfaction.
- Utilized strong multitasking skills to efficiently manage multiple software systems during customer interactions.
- Displayed calm and professional demeanor to effectively assist frustrated customers and de-escalate situations.
- Prioritized multiple customer requests while maintaining attention to detail and accuracy.
Front Desk Receptionist
Hampton Inn Suites
Valdosta, Georgia
2021.08 - 2022.05
- Cultivated guest relationships through exceptional customer service, leading to positive feedback and increased repeat visits.
- Supported guests with reservations, account inquiries, and service requests while ensuring professionalism and accuracy.
- Managed high-stress situations effectively, maintaining professionalism while resolving guest concerns and service issues.
- Enhanced customer service satisfaction by promptly addressing and resolving complex issues.
Education
High School Diploma -
Valdosta High School
Valdosta, GA2022-05
Skills
- Customer Service
- Time Management
- Call Center Experience
- Typing Proficiency 55 WPM
- Verbal and Written Communication
- Inbound and Outbound
- Data Entry and Analysis
- Customer Retention Strategies
- Microsoft Office
- CRM Software Knowledge
- Team collaboration
- HIPAA protocols
Certification
- NHA
Timeline
Certified Medical Assistant
Women's Health
2024.06 - Current
Call Center Representative
Concentrix
2022.05 - 2024.05
Front Desk Receptionist
Hampton Inn Suites
2021.08 - 2022.05
High School Diploma -
Valdosta High School