Ka'Lynn Green
Glen Burnie,MD
Summary
Motivated store manager with 5 years of experience smoothly running stores and coaching employees. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
6
6
years of professional experience
Work History
Front End Coordinator
Wegmans Supermarket
Columbia, MD
03.2023 - 08.2023
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Provided expert service when greeting customers, answering phone calls and handling issues.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Retail Store Manager
Journeys
Hanover, MD
10.2017 - 02.2023
- Mentored team members to enhance professional development and accountability in workplace.
- Increased Monthly sales by 10% last year.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Managed store organization, maintenance, and purchasing functions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Completed point of sale opening and closing procedures.
Sales Associate
American Eagle Outfiters
Hanover, MD
01.2018 - 05.2018
- Generated new sales leads to achieve and exceed monthly sales goals.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Achieved or exceeded company-defined sales quotas.
Education
Bachelor of Science - Nursing
Towson University
Baltimore, MD06.2025
No Degree - Nursing
Coppin State University
Baltimore, MD06.2020
Skills
- Constructive Feedback
- Operational Efficiency
- Problem-Solving Strengths
- Effective Working Relationships
- Stock Management
- Accurate Money Handling
- Strong Multitasking Skills
- Hiring Management
- Hiring and Onboarding
- Payroll Administration and Timekeeping
- Scheduling Knowledge
- Cash Handling
- Time Management
- Problem-Solving Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Front End Coordinator
Wegmans Supermarket
03.2023 - 08.2023
Sales Associate
American Eagle Outfiters
01.2018 - 05.2018
Retail Store Manager
Journeys
10.2017 - 02.2023
Bachelor of Science - Nursing
Towson University
No Degree - Nursing
Coppin State University
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