Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Edward Gonzalez

Chicago,IL

Summary

Customer service should be my middle name. With over 4 years building relationships with people, team management, thriving in high-pressure environments, and upholding the company's high standards, it's what I do best. Refining my skills and mindset to be able to solve problems and provide positive experiences to every person i meet.Experienced in a wide variety of fields such as retail, restaurants, grocery, and leading teams..

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front End Associate

Nando's
Chicago
01.2024 - 06.2024
  • Worked and led a customer experience-focused team, contributing to the number 1 highest-tipped Franchise location in the nation.
  • Flexible with roles including hosting, server, and bussing the front of the house.
  • Resolved all complaints and questions independently, using active listening and problem solving.

Closing Shift Supervisor

Cafe Descartes Midway International Airport
Chicago
11.2022 - 01.2024
  • Supervised and trained a team of 3 baristas, ensuring proper conduct of menu recipes, workplace sanitation, appliance care, and stock control.
  • Greeted and served every guest with personalized interactions, contributing to our shop's 4.0-star rating and reviews on Yelp.
  • Lead closing service in one of the nation's busiest airports, serving 500-800 customers daily.

Seasonal Sales Associate

Men's Wearhouse
Chicago
10.2022 - 01.2023
  • Connected with customers' interests and needs, giving sizing, style, and accessories guidance for a professional appearance.
  • Made 10+ calls per day regarding customer appointments, pick-ups, and special orders
  • Organized and kept store neat and presentable to hit daily sale goals

Utility Supervisor

Einstein Bros. Bagels
Chicago
03.2021 - 10.2022
  • Sanitized, washed, and maintained: equipment, floors, and appliances from two joint concessions inside Midway Airport.
  • Oversaw deliveries to keep stock of food, supplies, and future orders controlled.
  • Took extra responsibilities to help cover all important work stations during busy times.

Education

Curie Metropolitan High School
Chicago, IL
06.2020

Skills

  • Inventory Management
  • Shift Scheduling
  • New Hire Training
  • Public Speaking
  • POS Systems
  • Constructive Feedback
  • Food Safety Procedures
  • Customer Service
  • Listening
  • Delegation

Certification

  • Allergens Certification
  • Food Handler Certification

Timeline

Front End Associate

Nando's
01.2024 - 06.2024

Closing Shift Supervisor

Cafe Descartes Midway International Airport
11.2022 - 01.2024

Seasonal Sales Associate

Men's Wearhouse
10.2022 - 01.2023

Utility Supervisor

Einstein Bros. Bagels
03.2021 - 10.2022

Curie Metropolitan High School

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Edward Gonzalez