Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

Kalyssa McKenzie

Lawrenceville,GA

Summary

With over six years of experience in the customer service industry, I have developed a strong foundation in providing exceptional service and building positive relationships with clients. Recently, I have transitioned into the medical field, which aligns with my passion and desire to make a difference in the healthcare industry. I am eager to utilize my customer service skills and combine them with my newfound knowledge and passion for healthcare. I am confident that my drive and commitment will contribute to the success of and healthcare team I am apart of.

Overview

6
6
years of professional experience

Work History

Shift Manager

McDonald's Franchise
Uniondale, NY
11.2017 - 02.2024
  • Utilized strong interpersonal communication skills to enhance the customer experience and provide exceptional service.
  • Proficiently operated a POS system to accurately itemize and total customer purchases.
  • Managed cash and card transactions, ensuring accuracy and adherence to company policies.
  • Proactively informed customers about upcoming sales events and promotions, driving customer engagement.
  • Resolved customer complaints in a professional manner, prioritizing customer satisfaction.
  • Effectively delegated tasks to the crew,
  • Assisted the General Manager with truck orders, ensuring smooth inventory management.
  • Maintained inventory levels by actively monitoring and restocking necessary items.
  • Conducted daily inventory counts
  • Completed mandatory shift checklists, ensuring compliance with company standards.
  • Adhered to hourly health protocols, maintaining a safe and clean working environment.
  • Conducted drawer and safe counts at the end of each shift

Certified Nursing Assistant

Five Star Nursing Agency
Uniondale, NY
01.2022 - 10.2022
  • Patient Care, with a focus on geriatrics
  • Direct Communication with patients, caregivers, and healthcare professionals
  • Adherence to HIPAA regulations to ensure patient confidentiality
  • Empathy and compassion towards patients
  • Patience in providing care and assistance to patients with varying abilities and conditions
  • Strong teamwork and reliability, collaborating effectively with healthcare teams and following through on responsibilities
  • Attention to detail in documenting patient information and following care plans accurately
  • Active listening skills to understand and address patient needs and concerns
  • Customer service skills to provide a positive and comforting experience for patients
  • Leadership and managerial experience, demonstrating the ability to lead and supervise healthcare teams
  • Proficiency in accessing and recording vital signs accurately
  • Problem-solving abilities to address challenges in patient care effectively
  • Usage of point-of-sale (POS) systems for streamlined administrative tasks
  • Computer proficiency for documentation, record-keeping, and accessing medical information systems.

Front Office Assistant

Uniondale High School
Uniondale, NY
09.2017 - 12.2017
  • Answered incoming calls, responded to voicemails and transferred calls as needed.
  • Assist with general administrative tasks, such as photocopying, filing, and data entry.
  • Deliver mail to staff and admin
  • Manage the front desk area, ensuring cleanliness and organization.

Education

GED -

Uniondale High School
Uniondale, NY
06-2021

Some College (No Degree) - Nursing

Molloy College
Rockville Centre, NY

Skills

  • Patient-Focused Care
  • Customer Service
  • Vitals
  • Leadership / Managerial Experience
  • Collaboration
  • Transporting Patients
  • Medical Terminology Knowledge
  • Electronic Charting
  • Usage of POS systems
  • Inventory
  • Computer Proficiency for documentation, record-keeping, and accessing medical information
  • Active Listener
  • Conversational Spanish

Additional Information

Upon graduating high school, I earned mt certification as a Nursing Assistant (NA). Six months, later I was fortunate to be offered a position with Five Star Nursing Agency to work at a local nursing home. This opportunity allowed me to further expand my knowledge and skills as an NA, providing me with invaluable experience that I know will greatly benefit me as I continue my journey in the healthcare field. I am confident that the hands-on experience I was able to obtain during those months will contribute to my ability to provide compassionate care support to those who are in need. Currently, I am not enrolled in college, but I am eagerly looking forward to returning in the fall of 2024 to pursue my Bachelor's degree in Nursing. While I am preparing for my academic journey, I am keen on gaining valuable clinical experience and establishing connections with professionals whom have already obtained their degrees.

References

References available upon request.

Timeline

Certified Nursing Assistant

Five Star Nursing Agency
01.2022 - 10.2022

Shift Manager

McDonald's Franchise
11.2017 - 02.2024

Front Office Assistant

Uniondale High School
09.2017 - 12.2017

GED -

Uniondale High School

Some College (No Degree) - Nursing

Molloy College
Kalyssa McKenzie