Kam Laird
Lincoln,NE
Summary
Hardworking professional with a strong background in customer service and management. Expertise in supervising staff and creating a welcoming yet accountable work environment, resulting in improved morale, customer experience and product quality. Ready to adapt to any workplace and effectively demonstrate skills learned in recent years.
Overview
4
4
years of professional experience
Work History
Aisles Online Shopper
Hy-Vee
Lincoln, NE
08.2021 - 09.2022
- Selected and assembled online grocery orders with precision and attention to detail.
- Ensured timely delivery of orders by finding the most effective procedures for speed.
- Handled customer inquiries regarding order status and product availability, guaranteeing costumer satisfaction.
- Worked closely with other staff to create a welcoming work environment.
- Trained new staff on best practices for order selection and consolidation.
- Monitored quality of products selected for online orders, which aligned with Hy-Vee standards for freshness and customer approval.
Barista
Starbucks
Lincoln, NE
10.2022 - 08.2024
- Prepared high-quality beverages while adhering to Starbucks standards for taste and presentation.
- Trained new baristas on drink-making skills, equipment operation, and customer service best practices.
- Provided exceptional customer service by engaging with customers and addressing their needs. Along with getting to know customers on a personal level, which created a better experience for them and encouraged them to return.
- Implemented process improvements that increased beverage preparation speed without compromising quality.
- Created a well kept work environment by cleaning counters, equipment, utensils, and customer areas daily.
Shift Supervisor
Starbucks
Lincoln, NE
08.2024 - 01.2026
- Promoted to Shift Supervisor from barista through consistent demonstration of people skills and going above and beyond job expectations.
- Supervised daily operations, ensuring efficient workflow, overseeing the floor at any given day part, and delegating daily tasks to baristas working under me.
- Created a positive and collaborative work environment by getting to know other coworkers personally and welcoming any ideas brought to the table for higher efficiency.
- Assisted with new employee training by positively reinforcing successful performance as well as giving respectful and encouraging coaching as needed.
- Implemented inventory management procedures including accurate ordering to par and twice-weekly inventory counts.
- Delivered exceptional customer service by resolving customer complaints promptly, enhancing overall satisfaction and business loyalty.
- Monitored product quality standards, maintaining consistency across all beverage and food preparations and holding those accountable if preparations were not up to Starbucks standard.
- Followed Starbucks operational policies and procedures, including those for cash handling and safety and security to ensure the safety of all employees during each shift.
- Completed opening and closing procedures to Starbucks standards.
Education
High School Diploma -
Lincoln East High School
Lincoln, NE05-2023
Skills
- Employee management and leadership
- Employee training
- Cash handling
- Order accuracy
- Inventory management
- Strategic planning and problem-solving
- Customer service
- Sales monitoring
- Strong verbal and written communication
- Punctuality
Timeline
Shift Supervisor
Starbucks
08.2024 - 01.2026
Barista
Starbucks
10.2022 - 08.2024
Aisles Online Shopper
Hy-Vee
08.2021 - 09.2022
High School Diploma -
Lincoln East High School