Summary
Overview
Work History
Education
Skills
Timeline
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Kam Yang

Los Angeles,CA

Summary

Customer service - Accor, Qantas First Lounge, Virgin Atlantic Airways,

Air NewZealand.
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Personable and dedicated Customer Service Representative with extensive experience in the airline industry. A solid team player with upbeat and positive attitude. Motivated to maintain customer satisfaction and contribute to company success.

Overview

25
25
years of professional experience

Work History

Supervisor (FT)/Bartender/Floor Runner

Accor Lounge
Los Angeles, CA
03.2022 - Current
  • Ensuring the lounge run smoothly, managing floor plan for staff and making sure that all food and beverages are delivered in a timely matter.
  • Manage bar area, Pour wine, beer and cocktails for passengers. Stock and restock bar area for next shift.

Take meal orders from passengers, deliver meals to table and clear tables.

Turnaround Coordinator (TCO) /Customer Service Representative

Hallmark Aviation Services For Virgin Atlantic Air
Los Angeles, CA
04.2016 - 03.2022
  • Supervise loading /unloading of baggage and cargo from aircraft. Preparing flight plan / load plan for flight crew and Delta ALA.
  • Checking in passengers for their flights. Boarding passengers at gate area. Disembarking passengers from their inbound flights.

Operations /Customer Service Representative

Hallmark Aviation Services For Air NewZealand
Los Angeles, CA
12.1999 - 04.2016
  • Preparing flight plan and loadsheet for flight Crew.
  • Passenger check in and boarding. Meeting / greeting passengers upon arrival.

Education

High School Diploma -

Thomas Jefferson High School
City of Los Angeles, CA
06.1998

Some College (No Degree) - Psychobiology

Santa Monica College

Skills

  • Over 10 years of Customer service experience
  • Good record in working well with others in a team environment
  • Relate well to different cultures
  • Enthusiastic
  • Adaptable and flexible
  • Good leader

Timeline

Supervisor (FT)/Bartender/Floor Runner

Accor Lounge
03.2022 - Current

Turnaround Coordinator (TCO) /Customer Service Representative

Hallmark Aviation Services For Virgin Atlantic Air
04.2016 - 03.2022

Operations /Customer Service Representative

Hallmark Aviation Services For Air NewZealand
12.1999 - 04.2016

High School Diploma -

Thomas Jefferson High School

Some College (No Degree) - Psychobiology

Santa Monica College
Kam Yang