Kamal-Deen Collison-Cofie
Fairfax,VA
Summary
Experienced manager and customer service cashier with a proven track record in ensuring operational excellence and delivering exceptional customer experiences at Sky Zone. Skilled in handling diverse customer needs, resolving issues promptly, and fostering positive relationships. Seeking to leverage strong communication and problem solving abilites in a customer service representative role to continue providing outstanding service and support.
Overview
5
5
years of professional experience
Work History
Skyzone Assistant Manager
John Cross
Fairfax, VA
04.2021 - 06.2024
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Greeted customers
- assisted and resolved any customers issues or problems.
Customer Service Cashier
Hannah Smith
Fairfax, VA
06.2019 - 12.2021
- Resolved customer complaints in a professional manner.
- Greeted customers and provided friendly customer service.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Maintained accurate records of transactions using the point-of-sale system.
Education
High School Diploma -
Mountainview High School
Stafford, VA06-2021
Some College (No Degree) - Business Analytics
George Mason University
Fairfax, VASkills
- Corporate Social Responsibility
- Operations Management
- Recruiting and interviewing
- Task Delegation
- Positive attitude
- Problem solving
- Good with customers
- Writing
- Good communication
Timeline
Skyzone Assistant Manager
John Cross
04.2021 - 06.2024
Customer Service Cashier
Hannah Smith
06.2019 - 12.2021
High School Diploma -
Mountainview High School
Some College (No Degree) - Business Analytics
George Mason University
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