Hi, I’m
Kamala Anderson
Customer Service Professional
SNELLVILLE,GA
Summary
I am a professional seeking to leverage my organizational, analytical, and technical skills in a customer service role with a company where I can help enhance and create operational efficiencies. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 15+ years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
15
years of professional experience
Work History
AndNic Enterprises LLC
Owner
Job overview
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Working Solutions
Customer Service Manager
07.2019 - Current
Job overview
- Professional staffing agency offering contract-based services to assist companies with their daily operational needs
- Contracts
- A Place for a Mom, Create collaboration between company departments to help resolve customer issues and provide a superb customer experience
- Investigate customer's problem's and find solutions
- Update and implement company changes in a timely manor
- Manage, install, configure, and troubleshoot the customer’s ERP Platform
- Turbo Tax (Intuit) – Tax Expert
- Provided customer service to customers
- Solved customer issues using protcols and processes in place to build raport and stability
- Enhanced operational performance by developing effective business strategies, systems, and procedures
- Developed and implemented successful sales strategies to surpass business goals.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Sarah Care Of Snellville
Executive Assistant
04.2017 - 02.2018
Job overview
- Managed ongoing operations of the front office
- Effectively managed the office with data entry, filing and record keeping capabilities
- Managed, tracked, and distributed payroll
- Prepared Taxes.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and updated schedules for executives.
- Used software to coordinate meetings, appointments and tasks senior executives.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Prepared presentations, materials and documentation for use executives in meetings and engagements.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
Education
Brown Mackie College
Associates Degree from Business Management
01.2006
Georgia Medical Institute
01.2003
Skills
- Critical Thinking
- Client Invoicing
- Relationship Building
- Time Management
- Data Entry
- Error Detection
- Problem Solving
- Needs Assessment
- Data Evaluation
- Conflict Mediation
- White Glove Customer Service Handling
- Upbeat and Positive Personality
- Process Optimization
- De-escalation Techniques
- Verbal and Written Communication
- Meticulous
- 70 wpm Typing Speed
- VPN applications
- Microsoft Word, Excel, and QuickBooks software applications
- Excellent communications skills
- Works with a sense of urgency and flexibility
- Can handle multiple task in a fast passed environment
- Active Listening
- Business Development Understanding
- Order Fulfillment
- Business Growth and Retention
- Correcting Discrepancies
- Account Management
- Microsoft PowerPoint
- Microsoft Word
- Customer Relations
- Team Development
- Customer Service
Timeline
Customer Service Manager
Working Solutions
07.2019 - Current
Executive Assistant
Sarah Care Of Snellville
04.2017 - 02.2018
Owner
AndNic Enterprises LLC
Brown Mackie College
Associates Degree from Business Management
Georgia Medical Institute
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