KAMALA HOPE
Port Royal,Kingston
Summary
Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Grand Port Royal Hotel
07.2018 - 09.2023
- Processed payments accurately and efficiently.
- Provided excellent customer service while upholding company policies.
- Stayed current on local attractions and special events to help guests with entertainment options.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
Customer Service Representative
YP Seaton and Associates
01.2016 - 06.2018
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Sale Representative
Bar Central Cocktail bar
06.2015 - 02.2017
Meeting Clients
Introduction and testing of new products
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Fostered relationships with customers to expand customer base and retain business.
Front Office Clerk
Windward Road Medical Center
03.2010 - 05.2015
Book Keeping and scheduling appointments
Bill Collections that includes significant amounts of money
Banking - Making deposits
- Provided excellent customer service to ensure customer satisfaction.
Education
ICT
Caribbean Maritime Institute
Kingston, Jamaica01-2012
Information Technology
Quality Academics
Kingston, Jamaica06-2009
High School Diploma -
Queens High School
Kingston, Jamaica06-2006
Skills
- Guest Amenities
- Credit and Cash Payments
- Room Assignments
- Front Office Support
- Guest Relations
- Conflict and Issue Documentation
- Administrative Support
- Listening Skills
- Effective Planning
- Time Management
- Problem-Solving Skills
- Front Desk Management
- Office Management
- Hospitality Services
- Customer Service
- Bookkeeping
- Housekeeping
- Oral and Written Communications
- Conflict Management
- Documentation
- Clerical Duties
Certification
Caribbean Examination (CXC)
* English Language 11
* Biology 11
*Physics 11
Certificate in Customer Service
Certificate in I C T
Certificate in Basic Electronic Assembly
Certificate in Assembled LED Lights for Street Bulbs
References
References available upon request.
Timeline
Front Desk Agent
Grand Port Royal Hotel
07.2018 - 09.2023
Customer Service Representative
YP Seaton and Associates
01.2016 - 06.2018
Sale Representative
Bar Central Cocktail bar
06.2015 - 02.2017
Front Office Clerk
Windward Road Medical Center
03.2010 - 05.2015
ICT
Caribbean Maritime Institute
Information Technology
Quality Academics
High School Diploma -
Queens High School
Caribbean Examination (CXC)
* English Language 11
* Biology 11
*Physics 11
Certificate in Customer Service
Certificate in I C T
Certificate in Basic Electronic Assembly
Certificate in Assembled LED Lights for Street Bulbs
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