Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Awards
Timeline
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Kamamu D. Abubakari

Charlotte,USA

Summary

Award-Winning Customer Service Advocate Who Strategically Drives Project Execution Extensive experience integrating and improving the performance of large-scale communication systems within commercial environments. Consistent record of developing relationships, increasing customer loyalty, leading technical teams, and aggregating sales opportunities. Adept at communicating technical concepts to non-technical audiences and building relationships with a focus on customer satisfaction. Drive performance by reducing ambiguity, managing conflict, and coaching and mentoring high-performing teams. Thrive in environments with multi-faceted adversities and restraints.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Senior Project Manager

MOTOROLA SOLUTIONS
01.2020 - Current
  • Developed and maintained project budgets and schedules, ensuring adherence to contract requirements and prescribed quality metrics, using tools such as MS Project for scheduling
  • Designed and implemented risk assessments and mitigation plans, successfully minimizing project delays and unforeseen challenges
  • Coordinated and facilitated project review and status meetings with internal teams and customers, effectively communicating project status and ensuring alignment with stakeholders
  • Negotiated and drafted subcontracts for internal and external subcontractors, managed approvals, and ensured timely invoice processing
  • Led and motivated cross-functional project teams, driving optimal performance to meet deliverables on time and within budget
  • Delivered detailed budgets, progress reports, and schedules for multiple concurrent projects, ensuring alignment with profitability and customer satisfaction objectives
  • Demonstrated a strong understanding of project financial metrics, leveraging data to optimize resource allocation and project outcomes
  • Demonstrated self-motivation and ability to operate effectively with minimal supervision, driving results and meeting objectives in a dynamic work environment

Service Delivery Manager/ Retirement Technology Infrastructure

Bank of America Merrill Lynch - Contract
01.2019 - 01.2020
  • Bridged the gap between technical delivery and business priorities by driving value, ensuring high-quality deliverables, and maintaining budgets and timelines
  • Demonstrated a strong grasp of networking functions, including Operations, Architecture, Engineering, and Product & Service Management, ensuring alignment with business objectives and operational efficiency
  • Successfully managed time and resources by developing and overseeing task schedules to ensure timely delivery, meeting or exceeding performance benchmarks
  • Interfaced directly with internal and external customers, suppliers, and cross-functional teams, including Architecture, Product Engineering, Finance, and Operations, to deliver comprehensive solutions that align with organizational standards
  • Engaged with various levels of senior management to communicate project goals, provide updates, and resolve escalations, leveraging strong interpersonal and presentation skills
  • Consistently adhered to organizational standards, product sets, templates, systems, and artifacts, ensuring consistency, efficiency, and high-quality results across all deliverables
  • Excelled both independently and as part of teams of varying sizes and locations, demonstrating adaptability, reliability, and collaborative success in a global environment

Product Delivery Manager

NOKIA
01.2017 - 01.2019
  • Executed the NY/NJ New Site Build New Site Build (NSB) and Sector Carrier Add build plan with annual revenue of $500K
  • Integrated50 (NSBs),125 Sector Carrier Adds into the NY / NJ market, driving execution of customer build plan3 months before designated timeline; allowed revenue project reporting third quarter of2018, much earlier than expected
  • Integrated several customer sensitive sites like the US Open Louis Armstrong Stadium, JFK Airport, and3 World Trade Center locations, helping customer project teams meet key point milestones
  • Created an Instant Messaging Etiquette module course for Project Management Organization (PMO) core competency training for remote project managers, promoting best practices and accelerated productivity
  • Served as continuous improvement new hire PM course content contributor for AT&T projects, reducing new hire onboarding time and increased productivity50%

Project Delivery Manager (Global Capability and Readiness Projects)
01.2016 - 01.2017
  • Managed the Rogers-Toronto Canada trial capability project resource budgets
  • Presented project status, budget allocations and forecasts to Director Level Management
  • Developed core competencies, training requirements and RACI Matrices for the Self-Organizing Network (SON) and3D Geo-Location (3DGL) Optimization products
  • Executed the Naperville, IL Lab build plan for Global Deployment of the3DGL solution, reducing customer specific implementation time and achieved compliance with data retrieval from an NSA secure environment

Project Delivery Manager (AT&T Account Team: US Market)
01.2014 - 01.2016
  • Directed Small Cell construction services business with annually recognized revenue of $500K
  • Secured purchase orders for Sellable Additional Work (SAW) with a90% success rate and $230K revenue

Project Delivery Manager (AT&T Account Team: NYC / NJ Market)
01.2013 - 01.2014
  • Managed an Alcatel Lucent cabinet removal services business with yearly revenue in excess of $1.6M
  • Sustained an average recognized revenue stream of $150K per month with a43% profit margin by expanding the scope of a poorly written contract; recognized by leadership for realizing an unexpected revenue stream on a project predicted as ‘revenue neutral’

Project Manager (T-Mobile Modernization Deployment Project)
01.2011 - 01.2013
  • Owned quality processes, logistical operations, and service business performance
  • Managed daily field operations, logistics and reporting to the regional Nokia / Customer management teams
  • Directed Modernization team that integrated447 sites and successful launched LTE in Minneapolis, MN, leading to retirement of antiquated, failing equipment
  • Launched Denver LTE overlay by providing leadership to Implementation team through integration of411 sites

Program Manager (Verizon Wireless Account: Charlotte, NC)

MOTOROLA SOLUTIONS
01.2006 - 01.2011
  • Developed and maintained an Engineering service business that produced revenues in excess of $5M
  • Maintained highest level of customer satisfaction, leading to recognition from customer management
  • Decreased integration cycle time60% by installing software on hardware before shipping to customers
  • Accelerated revenue recognition by generating quotes based on historical traffic patterns
  • Managed seamless integration of Verizon / Alltel networks in Raleigh and Greensboro, North Carolina
  • Migrated Raleigh, NC Verizon network from a circuit switched to a packet switched network, eliminating frequent failures and outages for client base

Senior Staff Engineer

Verizon Wireless Account
09.1999 - 09.2006

· Led engineering project team’s resolution of customer issues and increased the system capacity by 50%.

· Doubled call volume capacity and reduced acute capacity bottlenecks.

· Deployed Evolution-Data Only (EVDO) solution a full quarter in advance of its planned completion date.

· Implemented a high-risk database replacement procedure that saved Verizon Wireless $500K.

Systems Engineer I

Verizon Wireless Account
03.1999 - 09.1999

· Determined the root cause of system outages and recommended code modifications to development.

· Executed post-outage follow-up action plans and communicated the root cause of outages to customers.

· Summarized non-human error reports for development and proposed fixes for future releases.

· Compiled human error statistical reports provided the foundation for operational best practices.

Systems Engineer II

Global Network Deployment Team
06.1997 - 03.1999

· Improved system performance, audited systems databases, drove defect prevention and mitigation

· Prepared competitive analysis reports contrastingthe performance of Motorola systems to it competition

· Optimized system performance for Pele-Phone Communications (PPC) in Haifa, Israel and Kokusai Denshin Denwa Incorporated (KDDI) in Osaka, Japan.

· Audited Telecel’s International’s system in Lusaka, Zambia and prevented a 100% system outage.

Education

Master’s Certificate - Project Management

George Washington University
Washington, D.C.

Bachelor of Science (BS) - Electrical Engineering

Wayne State University
Detroit, MI

Skills

  • Technical Communication Conflict Resolution Coaching & Mentoring Client Service Product Testing, Implementation & Training Six Sigma Project Management

Accomplishments

    · Led engineering project team’s resolution of customer issues and increased the system capacity by 50%.

    · Doubled call volume capacity and reduced acute capacity bottlenecks.

    · Deployed Evolution-Data Only (EVDO) solution a full quarter in advance of its planned completion date.

    · Implemented a high-risk database replacement procedure that saved Verizon Wireless $500K.

Certification

  • Integrity S4000 and VERITAS Volume Manager Administration Certification
  • Six Sigma Foundations, Digital Six Sigma, and Lean Six Sigma Training
  • Service Delivery Manager Certificate (SDM) of Software Development Life Cycle (SDLC) from Nokia Inc

Affiliations

  • Project Management Institute (PMI), Metrolina Chapter Member,2016 - Present
  • National Membership Chair, NSBE Professionals Executive Board,2016 -2017
  • Chair, Region II NSBE Professionals Executive Board,2015 -2016
  • Engineering Week Presenter at Albemarle Road Middle School,2011
  • Boys & Girls Scouts Engineering Is Fun Event Instructor,2009
  • Habitat for Humanity Volunteer, February2009

Awards

National Society of Black Engineers Alumni Extension Male Member of the Year2012, Vice President’s Award for “Outstanding Customer Service Award in Recognition of Outstanding Dedication”, Director’s Award for Outstanding Customer Service, Verizon Wireless Account Team

Timeline

Senior Project Manager

MOTOROLA SOLUTIONS
01.2020 - Current

Service Delivery Manager/ Retirement Technology Infrastructure

Bank of America Merrill Lynch - Contract
01.2019 - 01.2020

Product Delivery Manager

NOKIA
01.2017 - 01.2019

Project Delivery Manager (Global Capability and Readiness Projects)
01.2016 - 01.2017

Project Delivery Manager (AT&T Account Team: US Market)
01.2014 - 01.2016

Project Delivery Manager (AT&T Account Team: NYC / NJ Market)
01.2013 - 01.2014

Project Manager (T-Mobile Modernization Deployment Project)
01.2011 - 01.2013

Program Manager (Verizon Wireless Account: Charlotte, NC)

MOTOROLA SOLUTIONS
01.2006 - 01.2011

Senior Staff Engineer

Verizon Wireless Account
09.1999 - 09.2006

Systems Engineer I

Verizon Wireless Account
03.1999 - 09.1999

Systems Engineer II

Global Network Deployment Team
06.1997 - 03.1999

Bachelor of Science (BS) - Electrical Engineering

Wayne State University
  • Integrity S4000 and VERITAS Volume Manager Administration Certification
  • Six Sigma Foundations, Digital Six Sigma, and Lean Six Sigma Training
  • Service Delivery Manager Certificate (SDM) of Software Development Life Cycle (SDLC) from Nokia Inc

Master’s Certificate - Project Management

George Washington University
Kamamu D. Abubakari