Kamani Wilson
St. Louis,Mo
Summary
Dynamic professional with expertise in inventory management and customer service, honed at Marshalls. Proven ability to optimize backroom operations and enhance team collaboration. Skilled in problem-solving and mentoring, with a strong focus on achieving operational excellence. Adept at using computer systems to streamline processes and improve efficiency, driving a 20% increase in productivity.
Overview
7
7
years of professional experience
Work History
Backroom Coordinator
Marshalls
St Louis, MO
09.2023 - Current
- Maintained inventory for back-office supplies, computers and work-stations.
- Enhanced inventory management by implementing efficient backroom organization and storage systems.
- Streamlined product restocking processes for improved store appearance and customer satisfaction.
- Mentored new employees in proper backroom procedures, fostering a team-oriented environment that prioritized collaboration and open communication.
- Assisted in employee training, focusing on safety procedures and effective backroom operations techniques.
- Optimized space utilization within the backroom for increased efficiency and ease of access to products.
- Analyzed sales trends to identify patterns that may impact future stock levels or require adjustments to current ordering practices.
- Unloaded incoming shipments, verified accuracy of orders, and restocked items in backroom.
- Assisted with merchandise stocking and replenishment in backroom and on sales floor.
Help Desk Technician
Verizon Enterprise
St Louis, MO
06.2023 - 09.2023
- Managed back-office sales team through coaching and sales technique training.
- Performed database management and analysis of business functions and processes.
- Advised on technical improvements to enhance internal systems .
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Provided basic end-user troubleshooting and desktop support.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
- Managed sensitive user data securely, adhering to company policies and industry best practices for cybersecurity.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Served as a knowledgeable resource for colleagues seeking advice on complex technical problems or projects.
- Walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
- Reduced downtime by troubleshooting and repairing hardware, software, and network issues.
Lead Nail Technician
Paint Nail Bar
St Louis, MO
08.2019 - 06.2022
- Supported salon leadership with administrative tasks, contributing to the smooth operation of daily business activities.
- Implemented effective time management strategies for completing nail services within allotted appointment durations while maintaining high quality results.
- Mentored junior technicians, improving their technique and boosting overall team performance.
Front End Coordinator
TJ Maxx, TJX Companies
St Louis, MO
07.2018 - 06.2019
- Enforced company policies attentively while also remaining empathetic toward customer concerns or complaints.
- Enhanced employee morale with regular team-building activities, fostering a positive work environment.
- Successfully oversaw and handled all merchandising and maintenance for front end.
- Managed customer returns efficiently and professionally, ensuring that company guidelines were followed while maintaining a high level of client satisfaction.
- Advised and trained new employees in job tasks, offering positive reinforcement.
- Provided expert service when greeting customers, answering phone calls and handling issues.
- Streamlined checkout processes for faster transactions and reduced wait times.
- Trained new employees on front-end systems, cash handling procedures, and proper customer service etiquette to promote consistency in the workplace experience for all customers.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
Education
Communications
University of Missouri St. Louis
St Louis, MOAssociate of Arts - Communications
Forrest Park Community College
St Louis, MO05.2018
High School Diploma -
Ladue Horton Watkins High School
St Louis, MO05.2013
Skills
- Shipping and receiving
- Sales floor support
- Warehouse operations
- Pallet jack operation
- Stock rotation
- Customer service
- Teamwork and collaboration
- Problem-solving
- Critical thinking
- Excellent communication
- Computer skills
- Team leadership
- Conflict resolution
- Mentoring and training
Timeline
Backroom Coordinator
Marshalls
09.2023 - Current
Help Desk Technician
Verizon Enterprise
06.2023 - 09.2023
Lead Nail Technician
Paint Nail Bar
08.2019 - 06.2022
Front End Coordinator
TJ Maxx, TJX Companies
07.2018 - 06.2019
Communications
University of Missouri St. Louis
Associate of Arts - Communications
Forrest Park Community College
High School Diploma -
Ladue Horton Watkins High School