Kamara Bruce
montgomery,Alabama
Summary
Experienced with medical records management, demonstrating efficient organization of patient information. Utilizes effective strategies to maintain compliance and ensure data accuracy. Track record of leading teams and implementing process enhancements to optimize workflow.
Overview
7
7
years of professional experience
Work History
Manager of Volunteer Services
Gentiva Hospice
Montgomery, AL
06.2022 - Current
- Developed strategic plans for expanding the reach and capacity of volunteer programs, resulting in increased community engagement and support.
- Managed a diverse team of volunteers, ensuring proper placement according to their skills, interests, and availability.
- Strengthened relationships with community partners by fostering open communication and collaboration on joint projects.
- Organized and coordinated community outreach events and workshops.
- Manage volunteers by addressing scheduling issues, performance issues and volunteer needs.
- Developed comprehensive volunteer training programs for improved service quality and increased retention rates.
- Conducted volunteer interviews and assessments to screen qualified volunteers for position.
- Developed videos and training documents to streamline volunteer training processes.
- Optimized budget allocation for the Volunteer Services Department by identifying cost-saving measures without sacrificing program quality or participant satisfaction.
Patient Care Coordinator
Gentiva Hospice
Montgomery, AL
09.2021 - 06.2022
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
Medical Records Clerk
Gentiva Hospice
Montgomery, AL
07.2018 - 09.2021
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Organized, scanned, and uploaded over 1,000 patient records into Cerner EMR system
- Pulled charts and prepared patient files for community resources
- Maintained confidentiality and followed all medical record release protocols
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Coordinated with physicians and billing department to resolve documentation issues
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Evaluated requests for information and maintained and tracked releases to comply with federal and state laws.
- Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
Education
Human Resources Management
Southern New Hampshire University
Hooksett, NH10-2024
Bachelor of Science - Rehabilitation Science
Alabama State University
Montgomery, AL05-2018
Skills
- Project management
- Recruitment strategies
- Microsoft Office Suite (Word, Excel, Outlook)
- Data Entry & 10-Key
- Basic ICD-10 and CPT Coding Knowledge
- Administrative Skills
- Effective Communication
- Decision-Making Skills
- Training and Development Skills
- Problem-Solving
- Organizational Skills
Timeline
Manager of Volunteer Services
Gentiva Hospice
06.2022 - Current
Patient Care Coordinator
Gentiva Hospice
09.2021 - 06.2022
Medical Records Clerk
Gentiva Hospice
07.2018 - 09.2021
Human Resources Management
Southern New Hampshire University
Bachelor of Science - Rehabilitation Science
Alabama State University