Autumn Cooley
Watertown,NY
Summary
Current Manager of Volunteer Services for a growing and thriving organization. 6 Years of experience in leadership roles. Looking to expand experience and grow professionally. Self-motivated for advancement.
Overview
8
8
years of professional experience
Work History
Manager of Volunteer Services
Samaritan Medical Center
07.2025 - Current
- Recruit volunteers in the community by publicly speaking about the Samaritan volunteer program. Reach out to organizations in the community that host events to speak at. Create unique marketing materials to recruit and advertise for the volunteer programs. Appropriately recruit, interview, onboard, and place volunteers into opportunities within the facility. Continuously create new programs that engage volunteers and improve both patient and staff experience. Keep continuous communication with volunteers and ensure smooth transitions to departments. Plan events that improve volunteer connection and involvement. Serve as an Auxiliary Board Liaison and effectively communicate between board member and the hospital staff. Plan events for the Auxiliary and oversee the Gift/Coffee Shop Manager.
Gift/Coffee Shop Manager
Samaritan Medical Center
01.2025 - 07.2025
- Oversaw 4 separate locations within the organization. Maintained inventory and relationships with vendors. Ensured timely payment of invoices and maintained costs of goods. Followed a budget and business plan. Created schedules for staff and maintained appropriate staffing. Reported out to the Auxiliary Board monthly.
Coach (Salaried Manager)
Walmart
12.2020 - 01.2025
- Develop and lead teams by providing feedback and actively listening. Communicate with all levels of associates and create/execute plans to improve business operations. Read and review various reports to determine areas of opportunity within the business. Review and analyze P&L statements to drive profit. Recruit new associates and develop associates into leaders by mentoring, setting expectations, and holding accountability. Ensure staffing needs are met by scheduling to demand. Ensure compliance with company expectations and state law.
Licensed Insurance Agent
Teletech
08.2018 - 11.2020
- Review consumer Medicare plans and recommend new or existing plans based on a thorough examination of available plans and benefits. Ensure a clear understanding of how the Medicare program works and any consumer benefits available. Gain the trust of consumers by providing confidence, knowledge, and kindness. Meet sales goals and other metrics to improve customer experience.
Skills
- Development
- Communication
- Attention to detail
- Data Analysis
- Collaboration
- Project Management
- Community Relations
- Public Speaking
- Recruitment
- Stress Management
Timeline
Manager of Volunteer Services
Samaritan Medical Center
07.2025 - Current
Gift/Coffee Shop Manager
Samaritan Medical Center
01.2025 - 07.2025
Coach (Salaried Manager)
Walmart
12.2020 - 01.2025
Licensed Insurance Agent
Teletech
08.2018 - 11.2020