Kamaren Brown

Dynamic leader with a proven track record at Cinemark Theaters, enhancing operations and guest satisfaction. Expert in team leadership and exceptional customer service, demonstrated through strategic planning and effective complaint resolution. Skilled in administration and communication, achieving significant improvements in business goals.

Food Handlers License

TABC

• Enhanced guest satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
• Collaborated with other department leaders, ensuring smooth operations across all areas of the building.
• Cultivated strong relationships with guests, fostering loyalty and repeat business.
• Handled escalated guest issues with professionalism and empathy, de-escalating situations for a satisfactory resolution.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
• Welcomed guests on arrival, displaying professional and friendly approach.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Uphold brand standards consistently throughout each interaction with guests, maintaining a positive image of the property as a whole.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.