Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kamari Polk

Addison,TX

Summary

Dynamic Customer Service Representative with a proven track record at Careington, RemX Specialty Staffing, S4 Communications, and Popeyes. I’m adept at resolving conflicts and enhancing customer loyalty. Skilled in data entry and payment processing, I excel in high-pressure environments, achieving first-call resolution and ensuring compliance with regulations. Committed to delivering exceptional service and fostering positive client relationships.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Careington
Frisco, TX
08.2023 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues

Sales Customer Service Representative

S4 Communications
Longview, TX
12.2018 - 08.2023
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Team Member

Popeye's Restaurants
Longview, TX
01.2016 - 12.2018
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

Longview High School
Longview, TX
05.2018

Skills

  • Data entry
  • Computer proficiency
  • Payment processing
  • Scheduling
  • Order processing
  • Staff training
  • Sales expertise

Timeline

Customer Service Representative

Careington
08.2023 - 02.2025

Sales Customer Service Representative

S4 Communications
12.2018 - 08.2023

Team Member

Popeye's Restaurants
01.2016 - 12.2018

Longview High School