Kamari Sanchez
San Bernardino,CA
Summary
Dispatcher - Customer Success Manager with 8+ years in logistics and fleet management, excelling in vehicle dispatch and critical thinking. Known for exceptional social perceptiveness and active listening, ensuring seamless operations and superior client satisfaction. Proven track record in prioritizing calls and delegating tasks effectively, driving innovative solutions and contributing to organizational success.
Overview
9
9
years of professional experience
Work History
Logistics Coordinator
Cr England Transportation
11.2024 - Current
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
- Communication with drivers
- Providing ETA for tracking for deliveries
Transportation HSE Coordinator Internship
Maersk
10.2024 - 11.2024
- Conducted thorough background checks on applicants using compliance software tools such as Candid Research and Airtable
- Managed data entry tasks to maintain accurate and up-to-date records for applicant verification processes
- Ensured applicants met strict compliance and eligibility requirements for in-home delivery services
- Verified applicant qualifications and activated accounts for delivery assignments with clients, including Lowe's, Best Buy, Wayfair, Williams-Sonoma, and Ashley Furniture
- Collaborated with cross-functional teams to streamline onboarding and compliance workflows
- Delivered exceptional service to ensure all contractors adhered to contractual obligations and client expectations
CSM-Dispatcher/ Broker Division
Kalway INC
11.2023 - 10.2024
- Enhanced operational efficiency by managing logistics and invoicing processes
- Adapted quickly to new tasks, consistently meeting deadlines and ensuring smooth operations
- Collaborated with team members to optimize logistics processes and achieve shared goals
- Implemented improved dispatch strategies, reducing delivery delays and boosting client trust
- Monitored and fine-tuned shipment coordination, ensuring precise scheduling and timely deliveries for Walmart, Ruan, and JCPenney
- Proactively communicated with team and clients to ensure seamless operations and client satisfaction
- Monitored and tracked shipments while sending out daily pickup and delivery appointment schedules to align with team members
- Coordinated with vendors and clients to streamline logistics, ensuring timely and efficient delivery schedules
- Analyzed shipment data to identify trends and improve dispatch strategies, enhancing overall operational efficiency
Dispatcher
JB Hunt Transport
08.2021 - 07.2023
- Coordinated timely delivery of goods by communicating with drivers and personnel, ensuring efficiency
- Resolved conflicts with customers and drivers, fostering professional relationships and respect
- Directed dispatching and routing for 150+ fleet vehicles, maintaining smooth operations
- Kept detailed records of calls in both physical and electronic databases for accurate tracking
- Managed subordinate staff to ensure consistent work quality within organizational standards
- Facilitated cross-departmental communication to resolve logistical issues, ensuring seamless coordination between drivers and customers
Dispatch Supervisor
Life Fleet
03.2019 - 06.2021
- Directed dispatching, routing, and tracking of 15 fleet vehicles, ensuring timely deliveries and optimal routes
- Supervised and trained a team of 30 employees, enhancing overall performance and team cohesion
- Implemented new schedules and policies, collaborating with management to set new goals and procedures
- Reviewed project scopes to determine required man hours, facilitating cross-departmental communication
- Mentored new hires, improving team retention rates by 25% and fostering a supportive work environment
Electronic Rep
Walmart
10.2017 - 02.2019
- Provided exceptional customer service and product knowledge in the electronics department of a high-volume retail environment
- Assisted customers in selecting products, answering inquiries, and resolving issues promptly to ensure a positive shopping experience
- Maintained inventory accuracy and organized product displays to enhance visibility and sales
- Collaborated with team members to achieve daily sales targets and contribute to departmental goals
- Handled cash transactions accurately and efficiently, maintaining a high level of integrity and professionalism
Warehouse Shipping Clerk
Burlington
05.2016 - 08.2016
- Checked and rechecked orders before packaging and shipping items
- Worked professionally with team members and across departments to meet demands of high-volume environment
- Monitored stock levels of products and materials and notified management of needs
- Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe
- Entered information into warehouse management system using handheld scanners and computer terminals
- Developed and maintained good working relationships with fellow employees, delivery drivers and vendors
Education
Liberal Arts - Social & Behavioral Sciences
San Bernardino Valley College
San Bernardino 06.2023
Sociology -
San Bernardino Valley College
San Bernardino 06.2023
Liberal Arts - Humanities & Fine Arts
San Bernardino Valley College
San Bernardino, CA06.2023
High School Diploma -
San Gorgonio High
San Bernardino, CA06.2011
Skills
- Dispatch Supervisor
- Driver scheduling
- Customer service
- Route optimization
- Problem-solving
- Shipping and receiving
- Transportation management
- Shipment coordination
- Delivery confirmation
- Load planning support
- Communication
- Progress tracking
Timeline
Logistics Coordinator
Cr England Transportation
11.2024 - Current
Transportation HSE Coordinator Internship
Maersk
10.2024 - 11.2024
CSM-Dispatcher/ Broker Division
Kalway INC
11.2023 - 10.2024
Dispatcher
JB Hunt Transport
08.2021 - 07.2023
Dispatch Supervisor
Life Fleet
03.2019 - 06.2021
Electronic Rep
Walmart
10.2017 - 02.2019
Warehouse Shipping Clerk
Burlington
05.2016 - 08.2016
Liberal Arts - Social & Behavioral Sciences
San Bernardino Valley College
Sociology -
San Bernardino Valley College
Liberal Arts - Humanities & Fine Arts
San Bernardino Valley College
High School Diploma -
San Gorgonio High
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