Kamaria Witten
Macon,Georgia
Summary
Results-driven operations and quality management leader with over a decade of experience in manufacturing, distribution, and customer service. Expertise in enhancing operational efficiency, developing high-performing teams, and implementing quality systems. Proven ability to lead departments and collaborate with cross-functional teams to boost productivity and customer satisfaction. MBA-prepared professional skilled in quality assurance, inventory management, and continuous improvement.
Overview
4
4
years of post-secondary education
12
12
years of professional experience
Work History
Customer Service Advocate
Verizon Wireless
Alpharetta, Georgia
01.2018 - 01.2020
- Resolved complex billing, service, and technical issues to enhance customer experiences and strengthen retention.
- Resolved customer issues through effective communication and problem-solving.
- Assisted customers with inquiries regarding plans and services.
- Educated customers on device features and usage for optimal experience.
Senior Staffing Coordinator
North Georgia Staffing
Acworth, Georgia
01.2017 - 01.2018
- Coordinated full-cycle recruiting, workforce planning, onboarding, payroll administration, compliance, and employee relations across multiple client locations.
- Recruited and onboarded employees for manufacturing operations, enhancing workforce capacity.
- Managed payroll for more than 100 employees.
- Maintained compliance with Department of Labor and EEO regulations, mitigating legal risks.
- Conducted investigations, coaching, and employee performance discussions.
HR Recruiter
Preferred Personnel Services
01.2016 - 01.2017
- Conducted thorough candidate screenings to identify top talent for diverse roles.
- Collaborated with hiring managers to develop precise job descriptions and requirements.
- Utilized applicant tracking systems to manage recruitment processes efficiently.
- Supported recruiting, employee relations, onboarding, compliance, and workforce planning to align staffing with business objectives.
Materials Supervisor
American Woodmark
Jackson, Georgia
01.2014 - 01.2016
- Provided leadership for material movement supporting manufacturing operations while directing teams of 30–50 associates responsible for inventory accuracy and production support.
- Improved inventory accuracy utilizing MRP and Quality Management Systems.
- Coordinated workforce scheduling, coaching, payroll, and performance management to enhance team effectiveness.
- Enhanced inventory accuracy through MRP and Quality Management Systems, supporting smoother production operations.
- Partnered with production leadership to improve workflow and operational performance.
- Established accountability processes that minimized manufacturing disruptions, ensuring consistent operational flow.
Quality Supervisor
American Woodmark
Jackson, Georgia
01.2013 - 01.2014
- Directed quality assurance activities for manufacturing operations, supervising Quality Auditors and Inspectors to ensure finished product quality.
- Led internal audits and corrective actions to enhance compliance and effectiveness.
- Prevented more than $25,000 in customer returns through proactive defect identification.
- Led internal audits and corrective action initiatives.
- Facilitated Kaizen events supporting operational excellence.
- Supported recruiting, onboarding, and coaching to develop a skilled quality team.
Quality Control Processor
Mondelez International (Formerly Kraft Foods)
Atlanta, Georgia
01.2008 - 01.2013
- Ensured quality standards in high-volume food manufacturing, contributing to production optimization efforts.
- Maintained quality standards throughout high-volume food manufacturing operations while supporting production optimization initiatives.
- Increased Wheat Thins production efficiency by 25%.
- Developed departmental training manuals that streamlined employee onboarding process.
- Performed laboratory and production quality testing to verify compliance with company standards.
Education
Master of Business Administration - Human Resources Concentration
University of Phoenix
Atlanta, Georgia 07.2010 - 07.2012
Bachelor of Science - Healthcare Administration
University of Phoenix
Atlanta, Georgia 01.2008 - 07.2010
Skills
- Customer Satisfaction
- Order Management
- Support Coordination
- Issue Investigation
- Workflow Efficiency
- Continuous Improvement
- Data Analysis
- Scheduling Support
- Problem Resolution
- Conflict Resolution
- Team Collaboration
- Customer Advocacy
- Employee Support
- Performance Metrics
Leadership Philosophy
Dedicated to developing people, improving processes, and delivering measurable business results through accountability, collaboration, continuous improvement, and operational excellence.
Executive Strengths
Dedicated to developing people, improving processes, and delivering measurable business results through accountability, collaboration, continuous improvement, and operational excellence.
Professional Highlights
Dedicated to developing people, improving processes, and delivering measurable business results through accountability, collaboration, continuous improvement, and operational excellence.
Timeline
Customer Service Advocate
Verizon Wireless
01.2018 - 01.2020
Senior Staffing Coordinator
North Georgia Staffing
01.2017 - 01.2018
HR Recruiter
Preferred Personnel Services
01.2016 - 01.2017
Materials Supervisor
American Woodmark
01.2014 - 01.2016
Quality Supervisor
American Woodmark
01.2013 - 01.2014
Master of Business Administration - Human Resources Concentration
University of Phoenix
07.2010 - 07.2012
Bachelor of Science - Healthcare Administration
University of Phoenix
01.2008 - 07.2010
Quality Control Processor
Mondelez International (Formerly Kraft Foods)
01.2008 - 01.2013