Cassandra Spurgeon
Lubbock,US
Summary
Current certification in CPR. Dedicated to learning, growing, and succeeding. Passionate about providing compassionate care and fostering trusting relationships with patients. Quick learner who is good at forming bonds with coworkers and patients. Hardworking, well-educated, and eager to go above and beyond to complete any task.
Professional with strong background in customer service, adept at handling client inquiries and resolving issues efficiently. Skilled in communication, problem-solving, and conflict resolution, consistently ensuring customer satisfaction. Highly adaptable, team-oriented, and results-driven, excelling in fast-paced, dynamic environments. Passionate about fostering positive customer experiences and contributing to team success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Advocate
UMC KingsPark Urgent Care
Lubbock, TX
04.2025 - Current
- Educated patients on services, insurance, and billing processes to enhance understanding
- Managed appointment scheduling using electronic health record systems for efficiency
- Handled difficult situations with professionalism, ensuring positive patient experiences
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Conducted regular training sessions for new hires to ensure consistent service delivery across the team.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Dental Assistant
Dental Care at Oakmont
Lubbock, TX
07.2024 - 01.2025
- Assisted dentists by handing them the proper instruments during procedures.
- Created dental impressions, opposing models, and study casts to make crowns, bridges, and other dental prosthetics.
- Assisted with various procedures, including general, endo, and oral surgery, by performing general chair-side duties.
- Properly organized instrument trays prior to dental procedures and surgeries.
- Created bitewing, panoramic, and periapical radiological images to help the dentist identify cavities, decay, and problem areas that needed to be addressed.
- Used numbing gel to apply desensitizing agents and prepare patients for anesthetic injections.
- Routinely completed inventory, supply orders and restocked supplies.
- Kept track of patients' dental health, medical history, and vital signs.
- Checked the status of the waiting room to ensure that patients were being seen in a timely manner on a regular basis.
- Aided dentists, hygienists, and other personnel by providing them with the necessary tools and supplies for procedures.
- Used Dentrix to keep track of patient information and medical history.
- Schedule appointments and follow up with phone calls.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prepare for the next patient and maintain health and safety practices.
- Welcomed patients, escorted them to the exam room, and made them feel at ease.
- Instructed patients on how to care for their teeth after surgery, including how to protect their dental work and promote healing.
Front Office Receptionist
Espinoza Service
Denver City, TX
01.2021 - 02.2023
- Greeted daily visitors and customers upon their arrival, offered assistance, and answered questions to build rapport and retention.
- Routed incoming calls to the most qualified personnel and departments within the company.
- Used Quick and Excel to create high-quality documents, spreadsheets, and presentations for internal and external needs.
- Quickly answered a multi-line phone system and enthusiastically greeted callers.
- Kept the reception area clean and tidy to give visitors a positive first impression.
- Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
- File and Scan Invoices.
Education
Associate Degree - Dental Assisting
Lakeridge Dental School
Lubbock, TX01.2022
Skills
- Customer satisfaction
- Patient confidentiality
- Proficient in Quickbooks, Excel, and Dentrix
- Taking X-rays
- Exam room setups
- Sterilization techniques
- Accounts payable/receivable
- Chairside assisting
- Detail-oriented
- Administrative support
- Complaint handling
- Computer proficiency
- Multi-line phone talent
- Professional telephone demeanor
- Staff education and training
- Payment handling
- Customer service
- Scheduling
Certification
- Certified Dental Assistant
- CPR
Timeline
Customer Service Advocate
UMC KingsPark Urgent Care
04.2025 - Current
Dental Assistant
Dental Care at Oakmont
07.2024 - 01.2025
Front Office Receptionist
Espinoza Service
01.2021 - 02.2023
Associate Degree - Dental Assisting
Lakeridge Dental School