Chelsy Rodriguez
Lubbock
Summary
Developed strong communication and problem-solving skills in a fast-paced service environment. Proven ability to handle and resolve customer questions quickly and professionally. I am seeking to transition into the healthcare field, where I can use these skills as a future respiratory therapist to communicate clearly with patients, work well with healthcare teams, and provide safe and compassionate care.
Overview
3
3
years of professional experience
Work History
Customer Service Advocate
UMC Physicians
Lubbock, TX
12.2024 - Current
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Maintained knowledge of healthcare policies to assist customers with insurance-related queries effectively.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
After-School Staff Member
YWCA
Lubbock, TX
10.2024 - 11.2024
- Facilitated engaging activities to promote social skills and teamwork among students.
- Assisted in daily program operations, ensuring a safe and supportive environment for all participants.
- Monitored snack distribution times maintaining compliance nutrition state regulations.
Lead Teacher
Toddler Town
Post, TX
06.2023 - 01.2024
- Fostered a nurturing classroom environment promoting social, emotional, and cognitive development.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
Education
Associate of Science - General Studies
South Plains College
Levelland, TX12-2025
High School Diploma -
Post High School
Post, TX05-2023
Skills
- Problem-solving
- Interpersonal skill
- Reliability and punctuality
- Attention to detail
Languages
Spanish
Professional Working
Timeline
Customer Service Advocate
UMC Physicians
12.2024 - Current
After-School Staff Member
YWCA
10.2024 - 11.2024
Lead Teacher
Toddler Town
06.2023 - 01.2024
Associate of Science - General Studies
South Plains College
High School Diploma -
Post High School