KAMAU DORSEY
ATLANTA,UNITED STATES
Summary
Administrative professional with extensive experience at First Service Residential, recognized for exceptional customer service and meticulous attention to detail. Skilled in multitasking and improving guest experiences through effective communication and upselling techniques. Proven ability to enhance satisfaction and operational efficiency in high-pressure settings.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
First Service Residential
Atlanta, United States
04.2024 - Current
- Oversaw front desk operations, including staff scheduling and supervision.
- Processed payroll to ensure timely collection of resident fees and mortgage payments.
- Delivered administrative support to maintain an organized and efficient front office.
AM Server
Four Seasons Hotel
Atlanta, United States
08.2023 - 04.2024
- Delivered exceptional morning dining service in luxury hotel environment.
- Ensured guest satisfaction through precise food and beverage order management.
- Maintained high standards of cleanliness and presentation throughout service.
- Collaborated with kitchen and service teams to enhance five-star guest experience.
Server
G.W. Fins
New Orleans, United States
01.2023 - 08.2023
- Delivered upscale, personalized service in high-volume fine dining establishment.
- Guided guests through seasonal seafood menus and wine pairings.
Server Assistant
Heard Dat Kitchen
New Orleans, United States
10.2022 - 01.2023
- Supported servers in a fast-paced, high-energy soul food restaurant.
- Maintained clean and organized dining areas, delivered food to tables, and ensured timely guest service.
- Provided friendly, attentive support to enhance the overall dining experience.
Education
ASSOCIATES DEGREE - CYBERSECURITY
Atlanta Technical College
Atlanta, GA05.2026
Skills
- Customer service excellence
- Attention to detail
- Multitasking and time management
- Communication skills
- Professional demeanor
- Upselling strategies
Timeline
Administrative Assistant
First Service Residential
04.2024 - Current
AM Server
Four Seasons Hotel
08.2023 - 04.2024
Server
G.W. Fins
01.2023 - 08.2023
Server Assistant
Heard Dat Kitchen
10.2022 - 01.2023
ASSOCIATES DEGREE - CYBERSECURITY
Atlanta Technical College
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