Kamberlin Gallardo
TAMPA,FL
Summary
Dedicated professional with strong customer service skills, bilingual communication, and proven problem-solving abilities. Committed to enhancing member satisfaction through effective account management and collaboration.
Overview
1
1
Language
12
12
years of professional experience
Work History
Member Advocate
Suncoast Credit Union
2023.10 - Current
- Advocated for member needs, ensuring exceptional service and satisfaction.
- Assisted members with account inquiries, resolving issues efficiently and enhancing customer satisfaction.
- Educated members on credit union products and services, improving their financial literacy and engagement.
- Collaborated with team members to identify trends in member feedback, contributing to enhanced service delivery strategies.
- Contributed to a positive work environment by cooperating with colleagues and maintaining open lines of communication across departments.
Customer Service Representative
Publix
2014.11 - 2023.09
- Resolved customer inquiries efficiently, ensuring satisfaction and loyalty.
- Processed transactions accurately, maintaining cash register integrity and speed.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new employees on customer service protocols and store policies.
Education
High School Diploma -
Freedom High School
Tampa, FL2014-06
Skills
- Customer service
- Money handling
- Multitasking and organization
- Financial literacy education
- Multitasking
- Detail oriented
Languages
Spanish
Native or Bilingual
Timeline
Member Advocate
Suncoast Credit Union
2023.10 - Current
Customer Service Representative
Publix
2014.11 - 2023.09
High School Diploma -
Freedom High School