Kam'bria Green
McDonough,GA
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
Fivestar Food
Albany
04.2023 - 10.2025
- delivery.
- Documented customer interactions in the CRM system accurately.
- Developed strong relationships with customers through effective communication.
- Maintained a positive attitude while managing high call volumes.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Provided accurate, valid, and complete information to customers.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
Education
Eagles Landing
McDonough, GATimeline
Customer Care Representative
Fivestar Food
04.2023 - 10.2025
Eagles Landing