Kambrie DeLawrence
Summary
Resourceful Gate Agent recognized for high productivity levels and efficient task completion. Specialize in customer service, conflict resolution, and boarding protocol adherence, ensuring smooth and timely gate operations. Excel in communication, teamwork, and problem-solving to enhance passenger experience and operational effectiveness.
Overview
6
6
years of professional experience
Work History
Airport Gate Agent
United Airlines
10.2022 - Current
- Ensured passenger safety and security compliance during boarding and gate operations per FAA and company regulations
- Conduct thorough document verification and boarding procedures to maintain safe and accurate flight departures
- Delivered exceptional customer service while managing delays, cancellations, and irregular operations with professionalism and care
- Communicate clearly with passengers, including Spanish-speaking travelers, to ensure understanding of safety procedures and travel updates
- Collaborate with flight crew and ground personnel to support on-time, safe departures
- De-escalated customer concerns while maintaining calm, safety-first approach
Supervisor - Reservations Customer Service
Delta Air Lines
09.2020 - 10.2022
- Supervised a team in a high-volume environment, ensuring policy compliance and consistent service standards
- Assisted customers with complex travel issues while prioritizing safety, accuracy, and regulatory adherence
- Managed escalated situations with professionalism focusing on customer care
Education
Bachelor of Science - Sociology
University of Utah
Salt Lake City, UTAmerican Heart Association BLS CPR And AED Certified
Languages
Spanish
Timeline
Airport Gate Agent
United Airlines
10.2022 - Current
Supervisor - Reservations Customer Service
Delta Air Lines
09.2020 - 10.2022
Bachelor of Science - Sociology
University of Utah
American Heart Association BLS CPR And AED Certified