Ryan Wilson

Greeted customers to assist with ticketing and baggage check-in processes.

• Utilized computer systems to sell, print, and reissue tickets.
• Managed check-in procedures, verifying customers' travel documentation.
• Tagged baggage, transferring items from scales to conveyor belts.
• Handled lifting tasks involving items at various heights from floor to waist level.
• Maintained safety-conscious practices throughout all operational procedures.
• Assisted customers with seat availability and made gate announcements regarding boarding and flight status.
• Operated jetways for aircraft arrivals and managed opening and securing of aircraft doors.

• Prepared monthly audit reports to identify trends and enhance operational performance.
• Championed team through COVID-19 operations, demonstrating effective leadership.
• Facilitated service recovery for inconvenienced customers using DL Term, World Tracer, and RFID Scanner technologies.
• Provided daily feedback to management, driving continuous improvements in performance.
• Ensured compliance with processes and procedures to enhance customer handling and drive NPS.
• Delivered top-tier service recovery by collaborating with multiple business partners to ensure customer satisfaction.
• Applied analytical problem-solving to inform decisions during irregular operations.
• Led day-to-day operations as Point/QC Dispatcher Agent, focusing on efficiency and accountability.

• Provided frontline leadership to ramp agents within the Domestic and International operation
• Responsible for the safety of Delta personnel, customers, and assets
• Key responsibilities include the safe loading and computation of the aircraft weight and data record
• Managed up to leaders to ensure business priorities were communicated timely
• Ensured aircraft were loaded to plan with focus on the KPI’s of safety, BOB, and D0
• Proficient in Delta Term, ALIS, Nexus