Richard Dacruz
Clementon,NJ
Summary
Travel isn't just what I do, it's what I love. With experience in both the airline and logistics industries, I've had the privilege of helping people navigate the complexities of travel, turning what could be a stressful process into a smooth, enjoyable experience. I love the challenge of crafting personalized itineraries, not just to meet the practical needs of my clients but to anticipate those special moments that can make a trip unforgettable. Whether it's managing last-minute changes for a business executive or coordinating a multi-stop domestic itinerary for a family vacation, I'm always focused on delivering a solution that feels personalized. My expertise in QIK-Sabre and my strong relationships with clients and industry partners allow me to provide a level of service that goes beyond booking flights-ensuring that every journey is smooth from start to finish. One of the highlights of my career was assisting a VIP client with a last-minute flight reroute across the country, a challenge that reminded me my commitment to helping passengers no matter how difficult the task.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Gate Agent
American Airlines
03.2023 - Current
- Utilize QIK-Sabre (Qantas Intelligent Keypad) Sabre GDS and other industry-standard travel systems to manage booking, reservations, and ticketing for domestic and international flights
- Provide personalized assistance to passengers in stressful situations, including rebooking, ticket adjustments, and resolving travel-related issues to ensure customer satisfaction
- Liason between customers, flight crew, and ground staff to facilitate smooth operations and timely travel experiences
- Maintain complex itineraries, including oversold international flights and rerouting, to ensure seamless travel for high-priority customers
- Demonstrated expertise in assisting special needs and unaccompanied minor passengers, ensuring comfort and compliance with airline policies
Professional Chauffeur
Cooper Limo, LLC
03.2019 - Current
- Provided personalized travel services to clients across the Tristate area, ensuring timely and professional transport for various events and business needs
- Managed transportation logistics, including route planning, scheduling, and ensuring a comfortable experience for clients
Freight Broker
East Coast Transport LLC
04.2022 - 05.2023
- Built and maintained strong relationships with clients, ensuring the safe and timely delivery of goods, while offering personalized support for shipping and logistics needs
- Managed detailed scheduling and communication for freight transport, including tracking shipments and handling logistics for various freight types such as dry vans, reefers, and tankers
- Applied problem-solving skills to address unexpected issues and ensure that clients' shipping needs were met, under tight deadlines
Night Clerk
Shoprite of Chews Landing
04.2018 - 03.2019
- Demonstrated excellent customer service skills by assisting customers during the late shift and ensuring that all store operations were efficiently managed
Hospital Volunteer
Virtua
11.2014 - 11.2016
- Gained hands-on experience in customer service by assisting patients and visitors with a range of needs, which helped hone interpersonal and problem-solving skills
Education
Business Management -
Rowan University at Gloucester County
Sewell, NJ01.2018
High School Diploma -
Paul VI High School
Haddonfield, NJ01.2016
Skills
- Proficient in QIK Airline Reservation Software
- Travel booking platforms
- Client relationship management
- Communication skills
- Travel planning
- Itinerary creation
- Ticketing
- Global travel regulations
- Policies
- Problem-solving skills
- Microsoft Office Suite
- Google Suite
- Sales skills
- Negotiation skills
- Introductory Spanish
- Knowledge of global destinations
- Cultural nuances
- Tourism trends
Certification
- Sabre GDS Training, Udemy, 08/01/23, Present
- QIK Airline Reservation Software, 03/01/23, Present
- EAG Regional CSA Training, 03/01/23, Present
- Sustainable Tourism Certification, 01/01/23, Present
- Sustainable Travel Practices & Environmental Awareness, Ongoing
- Freight Broker Certification, Load Training Freight Brokerage, 03/01/22, Present
Personaltravelexperience
35, 20, Europe, South America
Personal Information
Citizenship: US Citizen
Timeline
Customer Service Gate Agent
American Airlines
03.2023 - Current
Freight Broker
East Coast Transport LLC
04.2022 - 05.2023
Professional Chauffeur
Cooper Limo, LLC
03.2019 - Current
Night Clerk
Shoprite of Chews Landing
04.2018 - 03.2019
Hospital Volunteer
Virtua
11.2014 - 11.2016
Business Management -
Rowan University at Gloucester County
High School Diploma -
Paul VI High School
Similar Profiles
Sue RobinsonSue Robinson
Sr Specialist, HRIS Business Process at American Airlines, American Airlines HDQSr Specialist, HRIS Business Process at American Airlines, American Airlines HDQ
Jilleian K. Sessions-StackhouseJilleian K. Sessions-Stackhouse
Human Resources Sr. Specialist, Policy at American Airlines, American Airlines HDQHuman Resources Sr. Specialist, Policy at American Airlines, American Airlines HDQ
G. Tyler TenbrinkG. Tyler Tenbrink
Director, Talent Acquisition & Development at Piedmont Airlines- American Airlines GroupDirector, Talent Acquisition & Development at Piedmont Airlines- American Airlines Group
Michele Dresback TognoMichele Dresback Togno
Flight Attendant at Envoy Airlines Regional For American AirlinesFlight Attendant at Envoy Airlines Regional For American Airlines
Pamela LoflandPamela Lofland
Juvenile Detention Officer - Electronic Monitoring at Camden County Juvenile DetentionJuvenile Detention Officer - Electronic Monitoring at Camden County Juvenile Detention