Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bonnie Armstrong

Lansing

Summary

Dynamic professional with extensive experience at Delta Air Lines, excelling in customer service and passenger assistance. Proven ability to enhance passenger satisfaction through effective boarding processes and adherence to safety regulations. Skilled in airline reservation systems and committed to maintaining a strong work ethic in high-pressure environments.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Customer Service and Gate Agent

Delta Air Lines, Inc
06.2022 - Current
  • Assisted passengers with check-in procedures, ensuring timely processing and adherence to airline policies.
  • Managed boarding processes, facilitating smooth transitions between flight phases for efficient aircraft turnover.
  • Resolved customer inquiries and issues, providing exceptional service to enhance passenger experience and satisfaction.
  • Coordinated baggage handling operations, ensuring accurate tracking and timely delivery of luggage to passengers.

Correctional Officer

Department of Corrections
03.1989 - 01.2016
  • Enforced facility security protocols to maintain safe environment for inmates and staff.
  • Monitored inmate behavior to prevent disturbances and ensure compliance with regulations.
  • Conducted regular inspections of cells and common areas to identify contraband or safety hazards.
  • Collaborated with law enforcement and medical personnel to manage emergencies effectively.
  • Documented incidents accurately in reports, ensuring clear communication and accountability.
  • Trained new officers on operational procedures, emphasizing safety and protocol adherence.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
  • Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.

Education

Family Life Educator

Spring Arbor University
Spring Arbor, MI
12-2015

Associate of Arts - General Studies

Lansing Community College
Lansing, MI
12-1996

Skills

  • Airline reservation systems
  • Passenger assistance
  • Airport safety regulations
  • First aid training
  • Emergency procedures
  • Gate announcements
  • Strong work ethic
  • Customer service
  • Ticketing and boarding

Certification

  • Michigan Correctional Officer Certificate Training -Criminal Justice and Law Center September 1988,
  • Trained in CPR
  • Supervisory certificate

Timeline

Customer Service and Gate Agent

Delta Air Lines, Inc
06.2022 - Current

Correctional Officer

Department of Corrections
03.1989 - 01.2016

Family Life Educator

Spring Arbor University

Associate of Arts - General Studies

Lansing Community College

Similar Profiles

CREATE PROFILE