Kambriel Johnson
Sunrise,USA
Summary
Intelligent, outgoing, honest, and responsible
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
10
10
years of professional experience
Work History
Lead Cashier/Customer Service
Just Spoons Cafe
Plantation, US
10.2021 - Current
- Assist customers with menu inquiries, process cash and EMV transactions, stocking my area, assisting team members on floor
Retention Representative
Fiserv
Coral Springs, US
09.2023 - 06.2025
- Process past due credit card payments. Inbound/outbound calls. Data entry
Customer Service Representative
Urgently Roadside Assistance
01.2022 - 04.2023
- I created cases for road side assistance by gathering and confirming customer information as well as locations via google maps, coordinates.
Call Center Representative
Sitel
Pompano Beach, US
03.2020 - 10.2020
Call Center Representative
EDU First
Fort Lauderdale, US
01.2020 - 02.2020
Call Center Representative
Chewy
Hollywood, US
08.2019 - 12.2019
- Answer calls, place orders, process refunds
Call Center Representative
iQor
Pompano Beach, US
10.2018 - 08.2019
- Data entry, Answering phones, Bill review, processing payments, Verifying docs such as Insurance and registration.
Assistant Manager
Sugar Paradise LLC
, US
08.2018 - 10.2018
- Assist customers in any way they need, Do change exchange at the bank, Clean kiosk, check and analyze inventory
Crew Member
HMSHost
Fort Lauderdale, US
07.2016 - 01.2018
- Cashier, Customer Service, Organized work area.
Receptionist
Empire Services Group of south Florida
Pompano Beach, US
12.2015 - 07.2016
- Answered phones, Customer Service, filing, sent bills.
Education
Diploma -
JP Taravella High
Coral Springs, FLSkills
- WORD
- Outlook
- Receptionist
- Inventory
- Organizational Skills
- Customer service
- Data Entry
- Clerical
- Management
- Customer Service Skills
- English
- Microsoft Word
- KEYBOARDING
- Filing
- Microsoft Outlook
- POWERPOINT
- Typing
- Billing
- Cashiering
- Computer skills
- Communicate well with others
- Cash handling
- Transaction processing
- Inventory management
- Payment reconciliation
- Customer relationship management
- Data entry accuracy
- Sales reporting
- Call center operations
- Effective communication
- Problem solving
- Team collaboration
- Time management
- Conflict resolution
- Detail orientation
- Cash drawer reconciliation
- Cash handling expertise
- POS system operation
- Cashier training
- Customer assistance
- Credit and cash transactions
- Upselling strategies
- Hospitality and accommodation
- Training and mentoring
- Workplace safety
Awards
- Musicianship, Leadership, Attitude Medal, Received for taking on a leading role helping others learn music at a fast pace and demonstrating a positive attitude.
- Employee of the Month, 02/01/23, Awarded for assisting customers and teammates as needed; Great attendance.
- Chorus Scarlett Letter, 12/01/13, A letter given for being a dedicated student.
- Musicianship Medal, 06/01/13, Awarded for determination to learn new music in a timely manner in chorus class.
Communication Skills
Communicate well with others
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Retention Representative
Fiserv
09.2023 - 06.2025
Customer Service Representative
Urgently Roadside Assistance
01.2022 - 04.2023
Lead Cashier/Customer Service
Just Spoons Cafe
10.2021 - Current
Call Center Representative
Sitel
03.2020 - 10.2020
Call Center Representative
EDU First
01.2020 - 02.2020
Call Center Representative
Chewy
08.2019 - 12.2019
Call Center Representative
iQor
10.2018 - 08.2019
Assistant Manager
Sugar Paradise LLC
08.2018 - 10.2018
Crew Member
HMSHost
07.2016 - 01.2018
Receptionist
Empire Services Group of south Florida
12.2015 - 07.2016
Diploma -
JP Taravella High