Kameelah Howard
Dallas,TX
Summary
Dynamic professional with a proven track record at Hiatus Spa, achieving a 95% client satisfaction rate through exceptional client assessment and retention strategies. Skilled in conflict resolution and organizational excellence, I have consistently enhanced productivity and fostered strong relationships, driving revenue growth and ensuring a personalized experience for clients.
Overview
19
19
years of professional experience
Work History
Massage Therapist
Hiatus Spa
04.2021 - 01.2025
- Identified and tailored clients membership options based on assessed financial situation and client goals.
- Achieved a 95% client satisfaction rate by consistently exceeding expectations and delivering personalized support
- Boosted revenue by 20% through streamlining client onboarding processes and fostering rapport
- Demonstrate exceptional organizational skills by documenting clients’ visits and tracking progress ensuring continuous improvement
Residential Advisor
Covenant House
03.2014 - 11.2016
- Established a nurturing environment, prioritizing residents’ safety, meticulously documenting activities for seamless advisor transitions
- Maintained strong call control and quickly worked through scripts to address customers need.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
Flight Attendant
Continental Airlines
03.2006 - 08.2013
- Adhered to Federal Aviation Administration standards
- Collaborated with the cabin crew to maintain aircraft cleanliness and uphold Federal Aviation Administration standards for passenger safety
- Demonstrated professionalism in handling in-flight emergencies and medical situations, ensuring passenger safety through first aid, CPR, and other measures
- Conducted pre- and post-flight safety inspections, instructing passengers on emergency procedures, and security regulations
- Received accolades for outstanding customer service, adeptly resolving passenger concerns and providing memorable travel experiences
Education
Life And Health Insurance License -
Exam FX
03-2025
BA - Psychology
Missouri Southern State University
Joplin, MOSkills
- Leadership
- Conflict resolution
- Multi-tasking abilities
- Microsoft Suite
- Client retention
- Effective communication
- Analytical thinker
- Organizational skills
- Productivity Metrics
- Client assessment
Hobbies and Interests
Toastmaster International, Active member and former President
Timeline
Massage Therapist
Hiatus Spa
04.2021 - 01.2025
Residential Advisor
Covenant House
03.2014 - 11.2016
Flight Attendant
Continental Airlines
03.2006 - 08.2013
Life And Health Insurance License -
Exam FX
BA - Psychology
Missouri Southern State University
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