Kameika Gonez
Stamford,CT
Summary
Skilled at serving customer needs, setting up accounts, and coordinating paperwork. Well-versed in facility operations and compliance requirements. Proven success in meeting challenging service and sales objectives. Lead Manager and driving force ensuring customer satisfaction. Manage activities during entire customer lifecycle across acquisition, retention and support. Work directly with cross-functional teams across product, marketing, finance, and operations. Contribute to continuous process improvement to meet goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Program Manager
Abilis
02.2023 - Current
- Create staff schedule, supervise floor employees, schedule and managing appointments.
- Enhanced team collaboration through regular meetings, clear communication, and ongoing professional development training.
- Developed effective relationships with stakeholders to ensure alignment of goals and expectations for program success.
- Evaluated program performance regularly, identifying areas for improvement and adjusting strategies accordingly.
- Optimized resource allocation by closely tracking project progress and adjusting priorities as needed.
- Collaborated with internal departments to streamline workflows, increasing overall organizational efficiency within program framework.
- Establishing budgeting, grocery ledger, preparing quarterly performance/progress reports
- Managed budgets and resources responsibly, ensuring timely delivery of projects and optimal allocation of funds.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
Operations Site Support Lead
Cotton Logistics
07.2022 - 05.2023
- Balanced staffing needs with operational demands, optimizing labor costs without compromising service quality or delivery timelines.
- Coached and mentored junior team members on best practices related to operations management.
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Complied with systems procedures, business processes and company policies to promote workplace safety and quality.
- Performed network security design and integration duties.
- Developed and maintained strong relationships with vendors, resulting in better service and cost savings.
Direct Support Professional
Dungarvin
05.2021 - 03.2022
- Provide basic care for patients
- Preform basic housekeeping and meal preparation
- Provide transportation for errands and appointments per patient needs and wants
- Administer 6 patients to ensure safety at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Advocated for clients'' rights within broader community, raising awareness about issues affecting those with disabilities.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored progress and documented patient health status changes to keep care team updated.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Transported clients to medical and dental appointments to provide support.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands, and household chores.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Education
High School Diploma -
West Hill High School
05.2021
Some College (No Degree) -
Norwalk Community College
Norwalk, CTSkills
- Appointment Scheduling
- Complaint resolution
- Account updating
- Scheduling
- Data Collection
- Administrative Support
- Medical terminology knowledge
- Dispute Resolution
- Customer Service
- Promotional support
- Office equipment proficiency
- Clerical Support
- Computer Proficiency
- Microsoft Office Suite
- Customer Relationship Management (CRM)
- Money handling abilities
Certification
- CPR Certified
- PMT certified
Timeline
Assistant Program Manager
Abilis
02.2023 - Current
Operations Site Support Lead
Cotton Logistics
07.2022 - 05.2023
Direct Support Professional
Dungarvin
05.2021 - 03.2022
High School Diploma -
West Hill High School
Some College (No Degree) -
Norwalk Community College
- CPR Certified
- PMT certified
Similar Profiles
Selina Darko (Nee Esantsi)Selina Darko (Nee Esantsi)
Assistant Manager at AbilisAssistant Manager at Abilis
Alesha RossAlesha Ross
Counselor / Driver at AbilisCounselor / Driver at Abilis
Alesha RossAlesha Ross
Counselor / Driver at AbilisCounselor / Driver at Abilis