KaMeisha Branch
Southaven,MS
Summary
Motivated and detail-oriented professional with over 18 years of strong technical and customer service skills. Experienced in troubleshooting, data management, and streamlining processes using tools like Microsoft Office Suite, Windows, and specialized administrative systems. Recognized for strong leadership, analytical thinking, and collaboration across departments to enhance efficiency, compliance, and organizational productivity. Adept at bridging the gap between technical and administrative operations to deliver effective, results oriented solutions.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Employee Engagement Representative
Memphis Shelby County Schools
10.2022 - Current
- Serve as the first point of contact for district employees, vendors, and community members, providing exceptional customer service and timely assistance.
- Participate in cross-training assignments within multiple HR divisions—including Benefits, Recruitment, Employee Performance, Compensation, and Staffing—to broaden HR knowledge and enhance service delivery.
- Navigate and manage multiple HR and administrative systems, including APECS, EduGoodies, iCIMS, SmartFind Express, and TNCompass, to support efficient employee data management and HR operations.
- Complete 100% of Public Service Loan Applications and 75% of other employment verifications for the district, ensuring accuracy, timeliness, and compliance with federal and district guidelines.
- Maintain accurate documentation of all customer interactions, ensuring compliance and consistency in records.
- Demonstrate comprehensive knowledge of MSCS policies, HR procedures, and district structure to deliver consistent and informed support.
IT Specialist / Computer System Analyst
Internal Revenue Service
01.2010 - Current
- Diagnose and resolve complex technical issues involving hardware, software, and system logic errors.
- Provide expert-level support and consultation in areas such as disaster recovery, capacity planning, and system security.
- Lead and coordinate cross-functional IT projects ensuring alignment with agency goals and compliance with federal standards.
- Develop, implement, and refine IT policies and procedures to enhance system reliability and operational efficiency.
- Collaborate with teams to analyze system performance, troubleshoot malfunctions, and ensure continuous improvement.
- Average 200 technical support ticket resolutions per month, reducing backlog and improving service turnaround time while maintaining service-level agreement (SLA) compliance.
IT Project Manager
Internal Revenue Service
04.2022 - 08.2022
- Direct full project lifecycles from initiation through implementation, ensuring timely delivery and quality outcomes.
- Partner with executives, IT leadership, and cross-functional teams to define project goals, objectives, and performance metrics.
- Oversee Agile project execution, driving collaboration, accountability, and transparency across teams.
- Manage documentation, reporting, and performance analysis to ensure strategic alignment and regulatory compliance.
- Secondment
Computer Operator
Internal Revenue Service
01.2007 - 12.2009
- Monitor and maintain mainframe and large-scale computer systems (UNISYS 7800, IBM, SACS), ensuring continuous operations and processing 1,500+ data transactions daily with 99.8% accuracy.
- Identify and resolve system and equipment issues promptly, minimizing downtime and ensuring data integrity.
- Create and maintain operational reports, logs, and records to support accurate data tracking and compliance.
- Implement and enforce system security protocols to safeguard sensitive information and prevent unauthorized access.
Office Clerk
T.O. Fuller State Park
01.2004 - 06.2008
- Perform administrative and clerical duties including answering phones, managing correspondence, processing mail, and maintaining accurate records.
- Handle cash transactions and deposits in accordance with state financial procedures.
- Assist customers renting park pavilions and campgrounds, as well as tourists seeking general information, consistently providing courteous and professional customer service to enhance visitor satisfaction.
- Exercise initiative and sound judgment in decisions that support efficient office operations and park management.
Education Assistant
Memphis City Schools / Manor Lake Elementary
01.2005 - 05.2007
- Support teachers, students, and parents in daily academic and organizational activities to promote a positive learning environment.
- Assist in implementing remedial and enrichment lessons, reinforcing classroom instruction to enhance student achievement.
- Operate audiovisual and computer equipment to facilitate technology-integrated learning and instructional support.
Cash Office Specialist
Super Target
01.2003 - 05.2004
- Supervise daily cash office operations, reconciling registers, preparing bank deposits, and managing change orders with precision and accountability.
- Utilize AS400 software to input sales data, balance cash flow, and maintain detailed financial documentation.
- Process and reconcile an average of $30,000+ in daily transactions, ensuring accuracy and compliance with corporate financial procedures.
- Ensure compliance with company financial procedures and support store management in maintaining operational accuracy.
Clerical Assistant
The University of Memphis
01.2001 - 12.2003
- Provide comprehensive clerical support to faculty and administrative staff including duplicating assignments, typing reports, filing, faxing, and managing correspondence.
- Assist in maintaining organized departmental records and support computer-related tasks and database management.
- Deliver high-quality service while maintaining confidentiality and professionalism in an academic setting.
Education
Master of Science - Cybersecurity
Webster University
St. Louis, MOBachelor of Science - Management Information Systems
University of Memphis
Memphis, TNSkills
- Microsoft Office Suite
- C Programming
- Windows
- UNISYS 7800
- IBM
- SACS
- Masterfile
- CADE2
Certification
- Certifications & Training: C, SQL, COBOL, Assembler, Pascal, Fortran, IBM/IAP
- Professional Affiliations: American Red Cross (BMBC)
Timeline
Employee Engagement Representative
Memphis Shelby County Schools
10.2022 - Current
IT Project Manager
Internal Revenue Service
04.2022 - 08.2022
IT Specialist / Computer System Analyst
Internal Revenue Service
01.2010 - Current
Computer Operator
Internal Revenue Service
01.2007 - 12.2009
Education Assistant
Memphis City Schools / Manor Lake Elementary
01.2005 - 05.2007
Office Clerk
T.O. Fuller State Park
01.2004 - 06.2008
Cash Office Specialist
Super Target
01.2003 - 05.2004
Clerical Assistant
The University of Memphis
01.2001 - 12.2003
Bachelor of Science - Management Information Systems
University of Memphis
Master of Science - Cybersecurity
Webster University