Kameisha Fortune
Port Saint Lucie,FL
Summary
Experienced and customer-focused restaurant professional with two years in a dynamic, high-standard dining atmosphere. Known for consistently going above service expectations and creating unforgettable guest experiences. Brings a preventative approach, strong communication skills, and a dedication to delivering high-quality service and team support. Reliable, adaptable, and recognized for a positive attitude and the ability to provide exceptional care in fast-paced environments.
Overview
3
3
years of professional experience
2026
2026
years of post-secondary education
Work History
Team Leader/Server
Azalea at Delray Beach
Delray Beach, Florida
07.2023 - Current
- Delivered outstanding customer service in a fast-paced dining environment while efficiently managing multiple tables.
- Demonstrated expert menu knowledge to provide effective food and drink recommendations.
- Served as a liaison between management and staff to ensure clear communication and smooth workflow.
- Resolved complex or high-level issues to maintain guest satisfaction and positive outcomes.
- Conducted training sessions to strengthen team performance and morale.
- Provided daily direction, delegated tasks, and oversaw workflow during meal service operations.
- Trained new staff on dietary procedures, patient communication, safety guidelines, and HIPAA-compliant practices.
- Monitored team performance and offered constructive feedback to maintain service accuracy and standards.
- Collaborated with nursing, dietary, and kitchen departments to resolve issues quickly and improve service efficiency.
- Assisted with scheduling and shift organization to ensure adequate staffing.
- Fostered a positive, collaborative work culture promoting teamwork and high-quality patient care.
- Took initiative in problem-solving during high-volume periods to maintain service speed and satisfaction.
Team Member
Chick-fil-A
Delray Beach, Florida
12.2022 - 10.2023
- Maintained a clean, organized sales floor through consistent store recovery practices.
- Welcomed customers and provided quick, friendly assistance to meet diverse needs.
- Provided excellent customer service in a fast-paced restaurant environment.
- Operated kitchen equipment safely while following food safety standards.
- Maintained a clean and organized work area throughout shift.
- Supported team initiatives to enhance overall service quality and efficiency.
- Built strong customer relationships that contributed to repeat business and a positive store reputation.
Education
Associate of Arts - Psychology
Palm Beach State College
Lake Worth, FL 08.2024 - 12.2025
Atlantic Community High School
Delray Beach, FloridaSkills
- Customer service
- Team leadership
- Employee training
- Problem resolution
- Effective communication
- Collaboration skills
- Time management
- Workflow management
- Client support
- Problem-solving
- Attention to detail
- Multitasking
- Organizational skills
- Assisting medical staff
- Team management
- Patient interaction
- Hospitality
- Relationship building
- Team building
- Shift scheduling
- Staff training
Languages
English
Native/ Bilingual
Creole
Limited
Timeline
Associate of Arts - Psychology
Palm Beach State College
08.2024 - 12.2025
Team Leader/Server
Azalea at Delray Beach
07.2023 - Current
Team Member
Chick-fil-A
12.2022 - 10.2023
Atlantic Community High School