Raina Mueller

Tempe ,AZ

Summary

Dedicated server and trainer with exceptional communication skills, adept at conflict resolution and upselling strategies. Committed to enhancing guest satisfaction and operational efficiency.

Overview

Language

years of professional experience

Work History

Server / Trainer / Front Desk /Orientation Team Leader

Dave and Busters

Tempe, Arizona

12.2024 - Current

Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Focused on guest satisfaction and understanding whilst upselling & increasing check averages
Mentored staff in customer interaction and problem-solving strategies.
Evaluated trainee performance and recommended further development needs.
Instructed new staff members on food handling procedures and service techniques.
Provided one-on-one support to ensure successful completion of training objectives.

Shift Lead

Sonic Drive In

Tempe, AZ

04.2023 - 12.2023

Trained employees and managed daily work assignments to guarantee smooth shift progression
Trained new employees on food preparation and customer service standards.
Oversaw day & night shifts with minimal assistance
Supported training sessions for new employees to enhance onboarding.
Assisted in resolving customer complaints to enhance satisfaction and loyalty.
Completed opening and closing duties to facilitate business operations.

Education

Bachelor of Science - Cognitive Psychology

Arizona State University

Tempe, AZ

05-2027

High School Diploma -

Corona Del Sol

Tempe

05-2023

Skills

Customer service
Strong Teamwork & Solo Selling
Team Mentoring/Training
Exceptional communication
Upselling strategies

Conflict resolution
Service etiquette
Safe Food Handling
Food Handlers Card
POS operations

Languages

Spanish

Elementary

Timeline