Kameisha Williams
Dallas,TX
Summary
Accomplished Team Leader Manager at Walmart, adept in stakeholder management and problem-solving, significantly increased productivity by 87%. Expert in fostering customer satisfaction and driving revenue through strategic leadership and effective communication. Skilled in both critical thinking and remote team management, consistently aligns team objectives with organizational goals for sustained business growth.
Overview
20
20
years of professional experience
Work History
Team Leader Manager
Walmart
Little Rock, AR
04.2018 - Current
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Increased productivity by 87% and revenue streams by 88% through effective change management practices.
- Led employee relations through effective communication, coaching, training, and development.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
General Manager of Food Service
Rallys Fast Food Resturant
Little Rock, AR
05.2012 - 08.2018
- Oversaw training of more than 50 team members.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Tracked food production levels, meal counts, and supply costs.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
Transporter
Baptist Health Medical Center
Little Rock, AR
01.2005 - 08.2011
- Maintained accurate logs of equipment deliveries and patient trips and submitted documentation at end of shift.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Warmly greeted patients and visitors and made each feel welcome.
- Operated Type of vehicle and carefully followed all safety protocols and procedures.
Education
Diploma - Sales And Distribution
North Little Rock High School
North Little Rock, AR06.2008
Skills
- Industry Expertise
- Meeting facilitation
- Stakeholder Management
- Remote Team Management
- Customer Service
- Active Listening
- Problem-solving abilities
- Critical Thinking
Timeline
Team Leader Manager
Walmart
04.2018 - Current
General Manager of Food Service
Rallys Fast Food Resturant
05.2012 - 08.2018
Transporter
Baptist Health Medical Center
01.2005 - 08.2011
Diploma - Sales And Distribution
North Little Rock High School