Kamel Belkesmia
Columbus,OH
Summary
Dynamic professional with a proven track record at Djezzy, excelling in client retention through tailored engagement strategies. Strong negotiation and complaint resolution skills, complemented by proficiency in Microsoft Office Suite. Committed to enhancing customer satisfaction and fostering positive experiences, ensuring seamless operations and effective communication.
Overview
2026
2026
years of professional experience
Work History
Agent Services Representative
Djezzy - Dar El Beida
- Facilitated seamless transactions between agents and customers by maintaining up-to-date knowledge of company policies and procedures.
- Contributed to higher client retention rates through proactive engagement strategies tailored to individual needs/preferences of clients/agents alike.
- Coordinated training sessions for new agents, ensuring they were equipped with essential knowledge and skills for success.
- Conducted thorough market research to identify potential business opportunities for agents.
Agent
American Airlines
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Limousine Driver
Sila Transportation
05.2023 - 05.2025
Education
Bac +2 - System D’information Et Génie Logiciel
University Des Sciences Et Technologies Usthb
Algeria 11.2010
Skills
- Strong negotiation skills
- Call center experience
- Data entry proficiency
- Complaint handling
- Customer service
- Microsoft Excel
- Microsoft outlook
- Complaint resolution
- Paperwork processing
- Professional telephone demeanor
- Administrative support
- Microsoft Office Suite
- Call management
- Microsoft PowerPoint
- Technical support
- Live chat support
- Coordination
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
English
Professional Working
Timeline
Limousine Driver
Sila Transportation
05.2023 - 05.2025
Agent Services Representative
Djezzy - Dar El Beida
Agent
American Airlines
Bac +2 - System D’information Et Génie Logiciel
University Des Sciences Et Technologies Usthb
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