Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kamelia Johnson

Chicago Heights,IL

Summary

Customer service professional with extensive experience at Walmart, specializing in cash handling and customer satisfaction enhancement. Skilled in financial analysis and team collaboration, consistently delivering personalized service and effective issue resolution. Proven track record of ensuring positive shopping experiences for all customers.

Overview

1
1
Certification

Work History

Customer Service Cashier

Walmart
Country Club Hills, IL
04.2025 - Current
  • Executed processing of credit card, EBT, and gift certificate payments in electronic computer systems.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Greeted customers and responded to informational requests.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.

Education

High School Diploma -

Penn Foster College
Scottsdale, AZ
04-2024

Skills

  • Financial analysis and shortage assessment
  • Product availability management
  • Cash handling and drawer balancing
  • Customer assistance and support
  • Team collaboration and cooperation

Certification

  • Business leadership certificate

Timeline

Customer Service Cashier

Walmart
04.2025 - Current

High School Diploma -

Penn Foster College

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