KAMENA LEE
Savannah,GA
Summary
Results-driven retail management professional with extensive experience overseeing multi-store operations and driving business growth through team development, operational efficiency, and customer service excellence. Skilled at analyzing business needs, identifying key performance drivers, and implementing strategies that enhance profitability and achieve organizational goals. Proven ability to lead and develop high-performing teams, implement SOPs, and manage compliance across multiple locations.
Overview
9
9
years of professional experience
Work History
Senior Unit Manager
Goodwill Southeast Georgia
Savannah, USA
05.2022 - Current
- Lead the development and training of store teams to achieve business goals, focusing on consistency in production and performance
- Act as a coach and mentor to build effective store management teams during transition periods
- Analyze business performance metrics to recommend and implement strategies that improve revenue and expense management
- Provide operational support and guidance to store teams, ensuring compliance with company policies, safety regulations, and standard operating procedures
- Facilitate communication across teams, supporting transparency, engagement, and alignment with organizational objectives
Store Manager Mentor
Goodwill Southeast Georgia
Savannah, USA
11.2019 - 05.2022
- Mentored store management teams in operational best practices, leading to improved store performance and revenue growth
- Delivered targeted training on key retail systems, including donor and quality systems, ensuring compliance and efficiency
- Provided ongoing feedback and support to managers, driving store advancements and associate development
- Partnered with District Managers to evaluate store operations and identify opportunities for improvement
District Manager
Goodwill Southeast Georgia
Savannah, USA
12.2018 - 11.2019
- Managed the operations of multiple retail locations, ensuring alignment with regional sales goals and business objectives
- Supported store managers in meeting sales targets through operational planning, resource allocation, and performance monitoring
- Conducted site audits and implemented process improvements to enhance store efficiency and compliance
- Collaborated with senior leadership to develop budgets, operational plans, and capital improvement initiatives
Store Manager
Goodwill Southeast Georgia
, USA
11.2015 - 12.2018
- Led store teams in achieving sales and profitability targets through effective merchandising, staffing, and operational management
- Trained and developed assistant managers, team leaders, and associates, fostering a culture of continuous improvement
- Ensured compliance with safety guidelines, labor standards, and operational procedures to maintain a safe and productive work environment
- Oversaw daily store operations, inventory management, and customer service delivery
Education
Bachelor of Science - Biochemistry
University of Michigan - Flint
Flint, MI05-2002
Skills
- Leadership & Team Development
- Customer Service Excellence
- Operational Efficiency
- Sales & Revenue Growth
- Training & Mentorship
- Compliance Management
- Strategic Planning
- Process Improvement
Affiliations
Unity Squad committee member
Timeline
Senior Unit Manager
Goodwill Southeast Georgia
05.2022 - Current
Store Manager Mentor
Goodwill Southeast Georgia
11.2019 - 05.2022
District Manager
Goodwill Southeast Georgia
12.2018 - 11.2019
Store Manager
Goodwill Southeast Georgia
11.2015 - 12.2018
Bachelor of Science - Biochemistry
University of Michigan - Flint
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