Dedicated and proactive professional with 7 years of experience working in front office and hospitality roles. Detail-oriented team leader dedicated to delivering exceptional guest experiences. Currently pursuing a media communications degree. Skilled in resolving guest complaints, managing vendor relationships, and developing training materials. Proficient in establishing guest relations, completing assessments, and generating case management plans. Excellent at time management, organization, and communication. I am seeking a position that will enable me to use my creativity, strong marketing skills, and educational background to deliver the most optimal experience to any client.
Hi, I’m
Kameron Cole
Chicago
Summary
Overview
7
years of professional experience
1
Certification
Work History
Omni Hotels & Resorts
Lead Night Auditor
03.2025 - Current
Job overview
- Generating and reporting banquet, valet, and cashier logs and journal entries for the day.
- Handled all bar and restaurant receipts and logged daily revenue.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Operated as manager on duty, as well as overnight bellman when guest required assistance with their luggage.
- Trained new staff members in customer service techniques and hotel operations.
- Coordinated with vendors for repair and maintenance of hotel.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Created engaging content for TikTok, Facebook, and Instagram.
- Kept accounts in balance and ran daily reports to verify totals.
- Updated spreadsheets with statistical, financial and non-financial information.
- Used various market research tools and techniques to gather, analyze and interpret data.
Hyatt House West-Loop
Night Audit Supervisor
06.2023 - 03.2025
Job overview
- Generated daily reports to keep leadership informed about arrivals, departures and overall occupancy.
- Coordinated audit tasks among night shift team members to cover front desk operations.
- Provided on-site training and regular performance evaluations in order to sharpen associates skills.
- Acted as manager on duty during overnight shifts 4 times per week.
- Helped increase hotel efficiency and reviews by 52% in just four months. By way of streamlining documentation and reporting processes, implementations of notes, and efficiently coordinating between departments.
- Reconciled staff time cards with payroll reports to achieve accurate compensation.
- Conducted check-in procedures for numerous guests every shift using College Advantage and Opera Cloud.
- Oversaw a property boasting 200 rooms and two meeting spaces.
The Kimpton Hotel Monaco
Front Desk Manager
01.2021 - 01.2023
Job overview
- Delivered exceptional customer service by assisting guests with check-ins, check-outs, reservations, and inquiries.
- Acted as the primary point of contact for escalated guest concerns, ensuring prompt and satisfactory resolutions.
- Managed daily front desk operations, coordinated with housekeeping and maintenance teams, and upheld hotel standards for guest satisfaction.
- Oversaw front desk operations, ensuring seamless guest experiences and adherence to hotel policies.
- Trained, mentored, and coached new hires on reservation systems { Opera & MEWS }, customer service protocols, and operational procedures.
- Recognized for exceptional leadership and problem-solving skills, resulting in increased guest satisfaction scores.
- Assisted in planning and executing guest engagement initiatives, including VIP experiences and promotional events.
- Earned multiple pay raises over the years in recognition of outstanding performance and dedication.
- Oversaw a property boasting 191 rooms and 22 suites and 3 banquet halls.
- Collaborated with the marketing team to run our social media pages generating consistent engagement translating into actual foot traffic for the hotel.
Hotel Julian
Front Desk Agent
01.2018 - 01.2021
Job overview
- Provided exceptional guest service by handling check-ins, check-outs, and addressing guest inquiries and concerns efficiently.
- Resolved guest complaints, managed room reservations, and ensured a seamless hotel experience.
- Utilized upselling techniques to promote room upgrades and additional services.
- Assisted guests with local recommendations and hotel amenities to enhance their stay.
- Delivered courteous and professional service, de-escalating guest concerns with patience and efficiency.
- Handled guest reservations, modifications, and cancellations while ensuring accuracy and guest satisfaction.
- Exceeded internal benchmarks for customer service, receiving positive feedback from guests and management.
- Collaborated with housekeeping and maintenance teams to address room issues promptly.
- Audited guest records and billing to ensure accuracy and seamless check-out experiences.
- Handled a property boasting 217 rooms.
Education
Kennedy-King CollegeChicago, IL
Associate of Applied Science from Media Communications in Tv & Film
08-2026
University Overview
Expected in August 2026
Skills
- Event catering
- Operational support for front and back of house functions
- Tracking expenses
- Social media platforms
- Conference planning
- Team leadership development
- Comprehensive food and beverage understanding
- Video editing
- Inventory management
- Sales and marketing integration
- Operational auditing
- Effective conflict management
- Account auditing
- Familiarity with housekeeping quality standards
- Skilled at prioritizing diverse responsibilities
- Bar Tending & Mixology Knowledge
Certification
- Illinois Basset Certification
- Illinois Food Safety and Sanitation Certification
Timeline
Lead Night Auditor
Omni Hotels & Resorts
03.2025 - Current
Night Audit Supervisor
Hyatt House West-Loop
06.2023 - 03.2025
Front Desk Manager
The Kimpton Hotel Monaco
01.2021 - 01.2023
Front Desk Agent
Hotel Julian
01.2018 - 01.2021
Kennedy-King College
Associate of Applied Science from Media Communications in Tv & Film