Gabrielle Guidry Johnson
Houston,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Lead Night Auditor
La Colombe D'Or Hotel
06.2022 - Current
- Performed daily audits of hotel activities such as room occupancy, revenue postings, and housekeeping status reports.
- Utilized front desk software systems to check guests in and out, assign rooms, process payments, and respond to special requests or concerns quickly.
- Organized and detail-oriented with strong multitasking skills. Efficiently handled any emergency situations that may arise during the night shift.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
PBX Operator
Le Meridien Hotel
02.2019 - 11.2021
- Operated PBX switchboard equipment to answer incoming calls, route callers and take messages accurately.
- Handled multiple lines simultaneously while efficiently transferring calls between departments.
- Greeted customers warmly and directed them to the appropriate personnel or department.
- Educated new employees on switchboard operations including proper use of software applications
- Followed up on customer inquiries to confirm issues were adequately addressed.
Patient Access Representative
Moss Memorial Health Clinic
04.2017 - 01.2019
- Engaged with patients to provide critical information.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Delivered support to medical staff in completion of patient paperwork.
- Responded to inquiries by directing calls to appropriate personnel.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
Education
High School Diploma -
Elsik High School
Houston, TXSkills
- Switchboard operation
- Hospitality service expertise
- Proficient in Lightspeed, Fosse, Mews Systems
- Administrative support
- Bookkeeping
- Payroll processing
- Accounts receivable management
- Microsoft Office Suite
- Microsoft Excel
- Insurance Verification
Timeline
Lead Night Auditor
La Colombe D'Or Hotel
06.2022 - Current
PBX Operator
Le Meridien Hotel
02.2019 - 11.2021
Patient Access Representative
Moss Memorial Health Clinic
04.2017 - 01.2019
High School Diploma -
Elsik High School