Gabrielle Guidry Johnson
Houston
Summary
Dynamic and dedicated customer service professional with extensive experience in the hospitality industry and a strong background in healthcare administration. Known for an outgoing and positive demeanor, with proven abilities to establish rapport with clients and enhance customer satisfaction. Expertise in quality, speed, and process optimization drives a commitment to contributing to company success while cultivating lasting relationships and partnerships. A reliable team player who adapts seamlessly to changing needs, consistently focused on achieving results through effective communication and efficient front-office management.
Overview
11
11
years of professional experience
Work History
Lead Night Auditor
La Colombe D'Or Hotel
3410 Montrose Blvd Houston, TX 77002
06.2022 - Current
- Performed daily audits of hotel activities such as room occupancy, revenue postings, and housekeeping status reports.
- Utilized front desk software systems to check guests in and out, assign rooms, process payments, and respond to special requests or concerns quickly.
- Organized and detail-oriented with strong multitasking skills. Efficiently handled any emergency situations that may arise during the night shift.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
PBX Operator
Le Meridien Hotel
1121 Walker St Houston, TX 77006
02.2019 - 11.2021
- Operated PBX switchboard equipment to answer incoming calls, route callers and take messages accurately.
- Handled 10 lines simultaneously while efficiently transferring calls between departments.
- Greeted customers warmly and directed them to the appropriate personnel or department.
- Educated new employees on switchboard operations including proper use of software applications
- Followed up on customer inquiries to confirm issues were adequately addressed.
Patient Access Representative
Moss Memorial Health Clinic
1000 Walters ST Lake Charles, LA 70607
04.2017 - 01.2019
- Engaged with patients to provide critical information.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Delivered support to medical staff in completion of patient paperwork.
- Responded to inquiries by directing calls to appropriate personnel.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
Medical Receptionist
Malbreaux & Fitzgerald Family Practice
Houston, TX
05.2015 - 03.2017
- Managed patient scheduling and appointment confirmations to optimize daily operations.
- Processed patient intake forms, ensuring accuracy and compliance with healthcare regulations.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Implemented electronic health record (EHR) systems for streamlined data management.
- Trained new staff on front desk procedures and patient interaction protocols.
- Oversaw inventory management of office supplies, maintaining cost efficiency in procurement.
Education
High School Diploma -
Elsik High School
Houston, TX06.2006
Skills
- Switchboard operation
- Hospitality service expertise
- Proficient in Lightspeed, Fosse, Mews Systems
- Administrative support
- Bookkeeping
- Payroll processing
- Accounts receivable management
- Microsoft Office Suite
- Microsoft Excel
- Insurance Verification
Timeline
Lead Night Auditor
La Colombe D'Or Hotel
06.2022 - Current
PBX Operator
Le Meridien Hotel
02.2019 - 11.2021
Patient Access Representative
Moss Memorial Health Clinic
04.2017 - 01.2019
Medical Receptionist
Malbreaux & Fitzgerald Family Practice
05.2015 - 03.2017
High School Diploma -
Elsik High School