Kameron Coyne

Las Vegas

Summary

Dedicated IT Support professional with a solid foundation in troubleshooting, customer service, and technical support. Holder of the Google IT Support Professional Certificate, equipped with hands-on experience in assisting users, resolving technical issues, and delivering clear, friendly support in dynamic environments. Eager to leverage skills in an IT Support or Help Desk role to foster growth and contribute effectively within the IT field. Committed to enhancing user experiences through exceptional service and problem-solving abilities.

Overview

Certification

Work History

Service Associate

EoS Fitness

Las Vegas, NV

- Current

Provide front-line customer support in a high-traffic environment
Troubleshoot membership, access, and system-related issues
Communicate technical and policy information clearly to customers
Handle sensitive customer data responsibly
Work efficiently under pressure while maintaining professionalism
Collaborate with team members to resolve issues quickly

Education

High School Diploma -

Del Sol Academy Of The Performing Arts

Las Vegas

05-2022

Skills

Operating Systems: Windows 10/11, basic macOS
Hardware: PC setup, peripherals, printers, basic troubleshooting
Networking: TCP/IP basics, Wi-Fi setup, routers, DNS/DHCP fundamentals
IT Support: Ticketing concepts, incident response, troubleshooting methodology

Security: Account permissions, basic cybersecurity principles
Tools: Google Workspace, basic command line, remote support concepts
Soft Skills: Customer service, communication, problem-solving, documentation