DEAN ROBERTS
Sumter,SC
Summary
Entry-Level IT Support Professional with a Bachelor of Science in Computer Software Technology, specializing in troubleshooting connectivity and equipment issues. Delivered efficient solutions through strong problem-solving skills and adherence to industry best practices, ensuring reliable performance and client satisfaction. Committed to continuous improvement in technical support and user communication.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Field Technician II
Spectrum
Sumter, SC
01.2026 - Current
- Diagnose and resolve customer internet connectivity, modem, router, cabling, and customer-premises equipment issues.
- Use diagnostic test equipment to isolate faults between customer equipment, in-home wiring, and provider network infrastructure.
- Install, configure, replace, and verify network-connected customer equipment and confirm service functionality after repairs.
- Identified and escalated recurring or network-level problems to ensure timely resolution with additional infrastructure support.
- Documented troubleshooting actions, test results, equipment changes, and service resolution details to maintain accurate service records.
- Explained technical problems and solutions to customers clearly while managing multiple service calls in fast-paced environment.
Operations Support Specialist
United States Air Force
Sumter, SC
11.2018 - 11.2022
- Supported personnel with secure login procedures, password resets, workstation troubleshooting, and equipment issues to ensure operational continuity.
- Documented support actions using standardized procedures and escalated unresolved issues with thorough notes to facilitate swift resolution.
- Ensured compliance with security standards while assisting personnel in high-stakes, mission-focused environment.
Logistics and Operations Specialist
United States Air Force
Multiple Locations
12.2010 - 11.2018
- Maintained digital records and secured system access while assisting with equipment setup and troubleshooting to ensure operational readiness.
- Followed security and data-handling procedures while clearly communicating issue status to personnel, enhancing team awareness and response.
- Developed and implemented operational procedures to enhance efficiency across multiple departments.
- Analyzed data to identify trends, leading to improved decision-making processes.
- Coordinated logistics for personnel movements, ensuring timely and effective deployment.
Education
Bachelor of Science - Computer Software Technology
University of Arizona Global Campus
Associate of Arts - Transportation Management
University of Arizona Global Campus
Skills
- Operating Systems: Windows 10/11, basic macOS
- Microsoft 365: Outlook, Word, Excel, Teams, OneDrive
- Help Desk: Password resets, account lockouts, ticket documentation, escalation
- Networking: IP, DNS, DHCP, VPN troubleshooting
Certification
CompTIA A+ and Network+ concepts – ongoing self-study
Timeline
Field Technician II
Spectrum
01.2026 - Current
Operations Support Specialist
United States Air Force
11.2018 - 11.2022
Logistics and Operations Specialist
United States Air Force
12.2010 - 11.2018
Associate of Arts - Transportation Management
University of Arizona Global Campus
Bachelor of Science - Computer Software Technology
University of Arizona Global Campus