Kameron Gaiten
Charlotte,NC
Summary
Proven leader and expert in customer service, I excelled at Coca Cola Bottling Co Consolidated by surpassing sales quotas by 7% through exceptional sales tactics and relationship-building. I’m addition I am skilled in HIPAA compliance and insurance verification, my career is marked by enhancing client satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Atrium Health
09.2022 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managing 120+ calls daily while monthly stat reviews show top 5 performers within Team.
Customer Service Agent
Old Republic Home Warranty
02.2022 - 01.2023
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks.
- Thoroughly Educate homeowners on warranty options while maintaining a sales approach to utilize each opportunity to upsell.
- Process claims for existing policy holders, tenants, landlords, ect.
Inside Sales Representative
Coca Cola Bottling Co Consolidated
04.2019 - 05.2020
- Answering consumer inquiries regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Handling 100+ inbound/outbound calls while succeeding in exceeding Sales quota by 7%.
Catering Coordinator
Moes Southwest And Grill
02.2017 - 07.2020
- Balancing 15-20 orders weekly while managing punctuality and organization .
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
Education
Hospitality
Central Piedmont Community College
Charlotte, NCSkills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Leadership
- Problem solving
Timeline
Patient Service Representative
Atrium Health
09.2022 - Current
Customer Service Agent
Old Republic Home Warranty
02.2022 - 01.2023
Inside Sales Representative
Coca Cola Bottling Co Consolidated
04.2019 - 05.2020
Catering Coordinator
Moes Southwest And Grill
02.2017 - 07.2020
Hospitality
Central Piedmont Community College