Kameron M. Hesler
Carriere,USA
Summary
Accomplished EMS operations leader with over 13 years of experience in the emergency medical services sector and more than a decade of progressive leadership roles within Acadian Ambulance Service, advancing from EMT to Operations Manager. Proven track record in managing large-scale EMS operations, fostering high-performing teams, enhancing workforce retention, and driving organizational success.
Overview
14
14
years of professional experience
Work History
Operations Manager
Acadian Ambulance Service Inc.
New Orleans, LA
03.2023 - Current
- Provide strategic and operational leadership for an EMS system supporting 215 full-time employees, over three parishes. Responsible for 64,000 transports, 16,000 Mutual Aid Transports, Medical Standby Services for the New Orleans Saints, New Orleans Pelicans, Tulane University, and many others.
- Directly oversee the Operations Coordinator, Operations Supervisors, Paramedic Field Supervisors, and frontline personnel while maintaining responsibility for emergency and non-emergency operations, workforce development, operational readiness, regulatory compliance, financial accountability, and performance improvement.
- Lead regional EMS operations and deployment strategies through data-driven performance metrics and operational analysis.
- Develop supervisory personnel through coaching, mentoring, leadership development, and hands-on engagement in daily operations.
- Oversee workforce planning, staffing models, fleet readiness, labor utilization, operational performance, and financial accountability supporting approximately $45.5 million in annual revenue.
- Partner with executive leadership to implement strategic initiatives, operational improvements, and long-term organizational objectives.
- Maintain collaborative relationships with hospital systems, municipal agencies, event organizers, public safety partners, and community stakeholders.
- Built and maintained strategic partnerships with New Orleans EMS, fostering collaboration across operational initiatives and budget management objectives, through embedded units daily.
- Implemented leadership engagement and workforce development initiatives resulting in the lowest employee turnover rate company-wide during 2025.
- Directed EMS operations and personnel deployment for the New Orleans Jazz & Heritage Festival, overseeing approximately 40 employees daily, and served as the Medical Leadership role for Super Bowl LIX operations, contributing to a year-long planning effort and coordinating 92 on-site personnel.
- Leadership Experience: 10+ Years
Operations Supervisor
Acadian Ambulance
New Orleans, LA
12.2016 - 03.2023
- Managed daily ambulance operations, staffing, deployment strategies, operational readiness, safety and quality standards, and workforce development initiatives.
- Directly Responsible for 45-50 Employees.
- Trained and mentored the PFS group on workflow processes and best practices.
- Monitored performance metrics, identifying trends and areas for improvement.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
Paramedic Field Supervisor
Acadian Ambulance
New Orleans, LA
09.2015 - 12.2016
- Provided field leadership, operational oversight, employee coaching, incident management support, and quality assurance coordination.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Coordinated logistics for special events requiring EMS coverage, such as sporting events or concerts, ensuring adequate staffing levels and proper equipment allocation.
Paramedic
Acadian Ambulance
New Orleans, LA
01.2014 - 09.2015
- Delivered advanced life support care in emergency and non-emergency environments.
- Preceptor for new hire EMTs and Paramedics.
Emergency Medical Technician
Acadian Ambulance
New Orleans, LA
08.2012 - 01.2014
- Provided basic life support services and patient transportation.
Education
Bachelor of Science - Unified Public Safety Administration
Northwestern State University
Natchitoches, LA05-2027
Paramedic Certification - Paramedicine
National EMS Academy / South Louisiana Community College
New Orleans, LA01-2014
Emergency Medical Technician Certification - Emergency Medicine
National EMS Academy / South Louisiana Community College
New Orleans, LA01-2011
High School Diploma - undefined
Belle Chasse High School
Belle Chasse, LA01-2009
Skills
- Strategic Planning
- Operation Logistics
- Workforce Development
- Employee Retention
- Financial Accountability
- Performance Improvement
- Regulatory Compliance
- Emergency Preparedness
- Organizational Development
- Succession Planning
- Health and Safety Compliance
- Employee Relations and Conflict Resolution
RECOGNITIONS
Recognized with the President's Performance Award, Meritorious Service Award, Graduate of the ACES Leadership Development Program
LEADERSHIP IMPACT SNAPSHOT
- Employees Led: 215+ FT 290 Total
- Annual Revenue: ~$45.5M (Projected-2026)
- Annual Transports: 64,000+
- Peak Daily Deployment: 50 Units
- Mutual Aid Transports: 16,000+ (2025)
- Mutual Aid Transports: 9,555 YTD (2026)
- Daily Standby Coverage: 83 Unit Hrs./Day Avg (2025)
- Turnover Performance: Lowest in Company (2025)
- EMS Experience: 13+ Years
Timeline
Operations Manager
Acadian Ambulance Service Inc.
03.2023 - Current
Operations Supervisor
Acadian Ambulance
12.2016 - 03.2023
Paramedic Field Supervisor
Acadian Ambulance
09.2015 - 12.2016
Paramedic
Acadian Ambulance
01.2014 - 09.2015
Emergency Medical Technician
Acadian Ambulance
08.2012 - 01.2014
Paramedic Certification - Paramedicine
National EMS Academy / South Louisiana Community College
Emergency Medical Technician Certification - Emergency Medicine
National EMS Academy / South Louisiana Community College
High School Diploma - undefined
Belle Chasse High School
Bachelor of Science - Unified Public Safety Administration
Northwestern State University