Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Cleaned counters, machines, utensils and seating areas daily.
Controlled line and crowd with quick, efficient service.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
CNA
Carolina Rehab Center Of Cumberland
Hope Mills, NC
01.2021 - 12.2021
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Oversaw and maintained patients' rooms, group living areas and nurse stations.
Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
Obtained biological specimens for ordered tests and prepared for laboratory transport.
Obtained client medical history, medication information, symptoms and allergies.
Driver
Papa Johns
Morgan City, LA
10.2020 - 12.2020
Delivered goods and products to customer on time and in excellent condition.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
CNA
Morgan City Health Care Center & Rehabilitation Center
Morgan City, LA
08.2019 - 12.2020
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Waiter
Waffle House
Morgan City, LA
04.2020 - 10.2020
Kept server areas clean and stocked to increase efficiency while working tables.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
CNA
Legacy Nursing & Rehabilitation Center
Morgan City, LA
01.2020 - 08.2020
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Cook
Boiling Madds
Patterson, LA
03.2019 - 06.2019
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Clean and Boil Crawfish
Fryer
Wings 2 Geaux
Morgan City, LA
09.2018 - 12.2018
Guaranteed proper preparation of fried menu items to avoid over-seasoning, overcooking or under-cooking issues.
Adjusted oil cooking temperatures and monitored vats closely to avoid overheating.
Read food order slips and listened to verbal instructions to properly prepare food for customers.
Wrapped, dated and rotated food items to properly store food and maintain freshness.
Cook
Sonics Drive In
Morgan City, LA
02.2018 - 07.2018
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Cashier Team Lead
Roses Express
Patterson, LA
11.2017 - 02.2018
Trained team members on cash register operation and cash handling.
Quickly and accurately counted drawers at start and end of each shift.
Communicated with customers and team members to solve problems.
Operated POS cash register and equipment to collect payments.
Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
Monitored areas for security issues and safety hazards.
Maintenance Worker
Cypress Point Supermarket
Patterson, LA
10.2016 - 06.2017
Followed safety precautions to avoid personal injury and provide safe work environment.
Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Replaced light bulbs in indoor and outdoor fixtures and checked smoke and carbon monoxide detectors for proper functionality.
Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment.
Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
Properly handled, transported and disposed of recycled materials.
Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Cleaned and lubricated parts to keep equipment operating at peak performance.
Partnered with facility management to successfully complete projects within anticipated deadlines.
Maintained, utilized, tracked and reported inventory of various products, tools and equipment.
Education
High School Diploma -
Patterson High School
Patterson, LA
05.2019
Skills
Display Maintenance
Payment Processing
Hospitality and Professionalism
Relationship Building
Equipment and Store Cleaning
Packaging and Labeling
Food Storage Management
Verbal and Written Communication
Workstation Maintenance
Cash Handling
Product Advertising
Shipment Receiving
Detail-Oriented
Food Serving and Preparation
Stocking Supplies and Retail Products
Machinery Troubleshooting and Maintenance
Customer Service
Customer Retention
Coffee Machine Demonstrations
Process Control
Cleaning and Sanitizing
Front of House Operations
Organization and Prioritization
Coordinating Orders
Reliable and Dependable
Adaptable and Flexible
Decision Making
Cash Register Operations
Resolving Complaints
Calm Under Pressure
Available Weekends
Team Leadership
Problem Solving
Persuasive Sales
Active Listening
Quality Control
Conflict Resolution
Musician
I write music and sing for any and everyone as well as in the work place when it is appropriate. I also play guitar and piano.
Timeline
Barista
CCs Coffee House
12.2021 - Current
CNA
Carolina Rehab Center Of Cumberland
01.2021 - 12.2021
Driver
Papa Johns
10.2020 - 12.2020
Waiter
Waffle House
04.2020 - 10.2020
CNA
Legacy Nursing & Rehabilitation Center
01.2020 - 08.2020
CNA
Morgan City Health Care Center & Rehabilitation Center