Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kamesha White

Allen,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

19
19
years of professional experience

Work History

Pharmacy Service Representative

CVS Specialty Pharmacy
Remote
09.2022 - 05.2024
  • Ensured compliance with HIPAA regulations regarding privacy of patient information.
  • Facilitated communications between healthcare providers and pharmacists to meet customers' needs.
  • Maintained patient profiles, including demographics, insurance coverage, and medication history.
  • Assisted customers via email, chat, and social media platforms.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Managed high volume of inbound customer calls with professionalism.

Customer Service Representative

Sutherland Global
Remote
05.2017 - 09.2022
  • Documented conversations with customers to track requests, problems and solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Educated customers on special pricing opportunities and company offerings.

Sortation Associate

Amazon
Garland, Tx
10.2019 - 11.2020
  • Manage the receiving of truck deliveries and packages.
  • Use a smartphone and handheld device with various apps, and scanning barcodes Sort packages based on size and destination Build, wrap, sort and transport pallets and packages based on destination Climbs and descends stairs safely Works safely on secure mezzanine at a height of up to 40 feet.
  • Sorted packages into delivery routes by factors such as size, weight and destination.
  • Met demanding performance targets by working efficiently and backing up fulfillment team members.

Sales Associate

Belk
Dallas, Tx
10.2015 - 01.2018
  • Verified that all customers received receipts for purchases Worked collaboratively in a team environment Prepared merchandise for sale floor Accepted and processed returns Monitored entrances, exist and fitting rooms for signs of theft Greeted customers and ascertained customer’s needs Prepared outgoing shipment.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Representative/ Order Entry Agent

Intuitive Solutions
Remote
01.2017 - 12.2017
  • Directed guests and routed deliveries and courier services Answered inquiries and addresses, resolved, or escalated issues to management personnel to ensure client satisfaction.

Auto Parts Salesman

AutoZone
Natchez, MS
08.2011 - 01.2015
  • Greeted Customers and ascertained customers’ needs Answered questions regarding the store and it’s merchandise Kept work areas clean and neat at all times Stocked shelves and supplies and organized displays Helped customers with questions, problems, and complaints in person and via the telephone Worked collaboratively in a team environment.
  • Operated point of sales and parts lookup computer systems.
  • Opened crates to replenish stocked items in proper aisles.
  • Received and stocked incoming merchandise, arranging items in correct locations.
  • Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.

Crew Trainer

McDonalds
Natchez, Ms
01.2005 - 08.2011
  • Greeted Customers with a smile and offered friendly service, while also mentoring junior employees to enhance performances in food safety and customer service

Education

High School Diploma -

Natchez High School
05-2006

Skills

  • Credit card payment processing
  • System implementation
  • Call Center Operations
  • Problem-solving abilities
  • HIPAA Regulations
  • Customer Account Management
  • Teamwork and Collaboration
  • Transaction Processing
  • Attention to Detail
  • Remote Office Availability
  • Reliability
  • Complaint resolution

References

References available upon request.

Timeline

Pharmacy Service Representative

CVS Specialty Pharmacy
09.2022 - 05.2024

Sortation Associate

Amazon
10.2019 - 11.2020

Customer Service Representative

Sutherland Global
05.2017 - 09.2022

Representative/ Order Entry Agent

Intuitive Solutions
01.2017 - 12.2017

Sales Associate

Belk
10.2015 - 01.2018

Auto Parts Salesman

AutoZone
08.2011 - 01.2015

Crew Trainer

McDonalds
01.2005 - 08.2011

High School Diploma -

Natchez High School

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Kamesha White