Kametria Jones
Balch Springs,TX
Summary
Dynamic Assistant Manager with proven expertise at Family Dollar and Claire’s in enhancing customer satisfaction and fostering team leadership. Skilled in money handling and decision-making, I improved cash accuracy and cultivated strong staff relationships, driving repeat business through exceptional service. Committed to operational excellence and strategic growth initiatives.
Overview
3
3
years of professional experience
Work History
Assistant Manger
Claire’s
12.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Family Dollar
06.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Education
Skyline High School
Dallas, TX05.2022
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manger
Claire’s
12.2024 - Current
Assistant Manager
Family Dollar
06.2022 - Current
Skyline High School
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