Kametrica Finch
Jackson,Mississippi
Summary
Hardworking and passionate job seeker with strong organizational
skills eager to secure entry-level data position. Ready to help team
achieve company goals. Organized and dependable candidate
successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional
challenges utilizing interpersonal skills, excellent time management
and problem-solving skills
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Representative
YoungWilliams
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
Event Organizer/Outreach Assistant,
Highlander Research & Ed Center,
02.2021 - 09.2023
- Developed and implemented community events for outreach participants.
- Developed and implemented community events for residents.
- Managed enrollment, transportation, and paperwork for individuals
in the community outreach program. - Collaborated with local organizations to reduce violence and
retaliation in the community. - Participated in community clean up to raise awareness of and bring resolution to trash problems within the community.
- Passionate about learning and committed to continual
improvement. - Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed accounting records for outreach department and
community events. - Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team
environment. - Made purchase orders for community and outreach program events.
- Coordinated schedules and timelines for events.
Customer Service Representative
Broadpath Healthcare Solutions
06.2020 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait
times. - Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies
focused on addressing customer needs and resolving concerns. - Utilized customer service software to manage interactions and track
customer satisfaction. - Responded proactively and positively to rapid change.
- Developed and updated databases to handle customer data.
- Participated in team meetings and training sessions to stay
informed about product updates and changes. - Provided primary customer support to internal and external customers.
Customer Service Associate
Conduent Global
12.2019 - 06.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Certified Nursing Assistant
Allen Health And Rehabilitation,
01.2019 - 12.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Certified Nursing Assistant,
Nurses Pro
06.2018 - 12.2018
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Patient Care Assistant
Baptist Medical Center,
02.2017 - 05.2018
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Enhanced patient comfort by providing compassionate and attentive care.
- Aided in the prevention of bedsores through regular repositioning of patients according to care plans.
- Gathered medical information, weight and height measurements and vital signs.
- Monitored vital signs regularly, assisting in early identification of potential health issues.
- Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Transported food trays and aided with feeding.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Supported patients'' physical mobility by assisting with transfers, ambulation, and range of motion exercises as directed by nursing staff.
Customer Service Representative
Conduent
04.2014 - 02.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
Certified Nursing Assistant,
Lakeland Nursing And Rehabilitation Center,
06.2006 - 03.2014
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
Education
High School Diploma -
Jim Hill High School
Jackson, MS05.1998
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Call center experience
- Money handling abilities
- Complaint Handling
- Complaint resolution
- Call Center Operations
- Call Management
- Patient confidentiality
- Stress Tolerance
- HIPAA Compliance
- Problem-Solving
Certification
- Certified Notary Public
Timeline
Customer Service Representative
YoungWilliams
10.2023 - Current
Event Organizer/Outreach Assistant,
Highlander Research & Ed Center,
02.2021 - 09.2023
Customer Service Representative
Broadpath Healthcare Solutions
06.2020 - 02.2021
Customer Service Associate
Conduent Global
12.2019 - 06.2020
Certified Nursing Assistant
Allen Health And Rehabilitation,
01.2019 - 12.2019
Certified Nursing Assistant,
Nurses Pro
06.2018 - 12.2018
Patient Care Assistant
Baptist Medical Center,
02.2017 - 05.2018
Customer Service Representative
Conduent
04.2014 - 02.2017
Certified Nursing Assistant,
Lakeland Nursing And Rehabilitation Center,
06.2006 - 03.2014
High School Diploma -
Jim Hill High School
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