Vernon Rapp III
Colorado Springs,CO
Summary
Customer Service Representative with a proven track record at Teleperformance USA, excelling in conflict resolution and active listening. Enhanced customer satisfaction through effective problem resolution and upselling, contributing to sales growth. Skilled in Microsoft Office Suite and adept at managing high-stress situations, ensuring loyalty and repeat business.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Youngwilliams
08.2021 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Teleperformance USA
08.2007 - 08.2017
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
Woodlawn Leadership Academy
Shreveport, LASkills
- Customer service
- Data entry
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Order processing
- Microsoft Office Suite
- Data collection
- Live chat support
Timeline
Customer Service Representative
Youngwilliams
08.2021 - 09.2024
Customer Service Representative
Teleperformance USA
08.2007 - 08.2017
Woodlawn Leadership Academy
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